Capacity Conversational AI Software
UnknownThe AI platform for every customer interaction
工具信息
什么是 Capacity Conversational AI Software？
Capacity Conversational AI Software is an enterprise AI platform for automating, assisting, analyzing, and engaging customer interactions across voice, chat, SMS, email, and other channels. It offers conversational AI agents, speech recognition, and voice biometrics as a composable platform and components that contact centers and support teams can integrate into their existing stacks to automate interactions, assist human agents in real time, analyze conversations, and engage customers proactively.
核心功能
Voice Biometrics
Frictionless authentication using biometric voiceprints with advanced anti-spoofing against playback attacks, synthetic speech, and deepfakes. Supports real-time identity verification and omnichannel use across IVR, mobile apps, and live agent interactions.
Text-to-Speech
Neural speech synthesis that generates clear, natural voices with precise tone and clarity. Includes a multilingual voice library supporting 24+ languages with male and female options, integrates with IVRs and automation tools via gRPC and MRCP APIs, and works natively with Capacity ASR.
Speech Recognition
Deep neural network accuracy that adapts to accents, dialects, and background noise. Enables IVR intelligent call routing based on real-time voice understanding, voice-enabled self-service in IVRs and virtual agents, and deployment on-prem, cloud, hybrid, or SaaS.
Custom AI Voices
Custom AI voice modeling that creates a brand-specific voice from just 15 hours of recorded speech. Features lifelike neural speech synthesis that can laugh, pause, and express emotions, with support for omnichannel deployment and enterprise-grade private voice protection.
AI Agents Across Channels
AI agents for chat, voice, SMS, and email that automate customer interactions and resolve more inquiries across every channel.
Real-time Agent Assist
Tools including real-time agent assist, agent guidance, transcription, and screen recording to empower human agents with the right answers at the right time.
Conversation Intelligence and Analytics
Capabilities such as Auto QA, conversation intelligence, AI CSAT, agent coaching, and interaction summaries that turn conversations into insights for better outcomes.
Outbound Campaigns
Proactive engagement tools for SMS campaigns, voice campaigns, and WhatsApp campaigns to drive conversions and customer loyalty.
使用场景
- #1
Contact Center Call QA
Improve call quality and reduce call times using accurate speech recognition technology for higher customer satisfaction and lower operating costs.
- #2
Intelligent Voice Assistant
Deploy voice-enabled self-service and virtual agents for natural speech handling in IVRs to reduce agent workload.
- #3
Authentication
Authenticate users instantly via voice biometrics without passwords, with anti-spoofing and omnichannel security.
- #4
Call Coaching
Use conversation intelligence and agent coaching tools to analyze interactions and improve agent performance.
- #5
Email Automation and Tech Support
Automate email interactions and provide tech support through AI agents and knowledge orchestration.
定价方案
A pricing page is linked on the site but no specific pricing details, tiers, or models are described in the provided source snapshots.
替代工具
常见问题
What is Capacity Conversational AI Software?
What voice authentication capabilities does it include?
Does it support custom brand voices?
What speech technologies are available?
How does it help human agents?
What deployment and channel options does it support?
Who is this platform designed for?
What integration options are available?
Capacity Conversational AI Software 联系方式与社交媒体
- 公司Capacity
- 地址St. Louis
- 支持
- 网站：
- LinkedIn