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Chatwoot

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Open-source AI-powered customer support platform with omnichannel shared inbox, help center, automation, and self-host or cloud options.

网站：https://chatwoot.com/
收录时间：2026年7月13日
月访问量：
638.9K
社交与联系：
open-sourceAI customer supportomnichannelshared inboxhelp desklive chat
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Chatwoot
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工具信息

什么是 Chatwoot？

Chatwoot is an open-source AI-powered customer support platform that provides businesses with a unified customer support desk to manage conversations across live chat, email, messaging apps, and social channels, assisted by built-in AI and self-service tools. It can be self-hosted on your own infrastructure or used via cloud.

核心功能

  • Omnichannel Shared Inbox

    Connect and manage customer conversations from website live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, TikTok, Telegram, LINE, SMS, and voice in a single collaborative dashboard.

  • Captain AI

    Built-in AI agent and copilot that automates common questions, suggests responses, provides translations, and helps agents resolve conversations faster using help center and chat knowledge.

  • Website Live Chat

    Customizable chat widget for websites with branding, language, and design options.

  • Automation Rules and Macros

    Trigger actions on conditions and run one-click action sequences to reduce repetitive work.

  • Chatbots Integration

    Integrate chatbots via Dialogflow and Rasa for automated conversational flows.

  • Knowledge Base / Help Center

    Self-service help center portal for customers to find answers independently, with support for custom domains and multilingual content.

  • Conversation Management Tools

    Labels, private notes, teams, assignments, priority levels, read receipts, collision detection, and advanced conversation filters for team collaboration.

  • Customer Profiles and CRM Data

    Unified contact profiles with notes, custom attributes, segments, conversation history, pre-chat forms, CSV import, and Contacts API.

  • Reporting and Analytics

    Real-time live view plus conversation, agent, team, inbox, label, and CSAT reports with export options.

  • Productivity Tools

    Keyboard shortcuts, command bar, canned responses, and bulk actions to speed up agent workflows.

  • SLA Management and Auto-Assignment

    Response time tracking, business hours, smart conversation routing, and agent capacity controls.

  • Security and Compliance

    SOC 2 Type II compliance, data encryption at rest and in transit, audit logs, roles and permissions, SSO/SAML, and GDPR controls.

使用场景

  • #1

    Omnichannel Customer Support

    Centralize customer conversations from website, email, social media, and messaging platforms such as WhatsApp, Instagram, Facebook, Telegram, and LINE into one inbox.

  • #2

    AI-Assisted Agent Productivity

    Use Captain AI to automate common questions, suggest replies, translate messages, and reduce support volume while agents focus on complex issues.

  • #3

    Self-Service Help Center

    Deliver smooth self-service experiences so customers can find answers through a branded knowledge base portal.

  • #4

    Team Collaboration on Support Queues

    Use shared inbox features such as teams, assignments, private notes, labels, and collision detection to resolve conversations efficiently.

  • #5

    Support Performance Measurement

    Track agent, team, channel, and CSAT performance with live dashboards and detailed reports.

  • #6

    Privacy-Focused Self-Hosted Support

    Host Chatwoot on your own infrastructure as a privacy-focused alternative to Intercom, Zendesk, and Freshdesk.

适用人群：Customer support teamsBusinesses managing multi-channel customer conversationsSupport agents and managersCompanies seeking open-source or self-hosted support softwareOrganizations needing AI-assisted omnichannel help desk capabilities

定价方案

Open-source with self-host option available; cloud offering advertises a free trial (15-day free trial, no credit card required). Detailed paid plan pricing is not specified in the provided official snapshots.

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常见问题

What is Chatwoot?
Chatwoot is an open-source AI-powered customer support platform with an omnichannel shared inbox, help center, automation, and options for self-hosting or cloud use.
Can Chatwoot be self-hosted?
Yes. Chatwoot is proudly open source and can be hosted on your own infrastructure so you own your data, or used via the cloud offering.
What channels does the omnichannel shared inbox support?
It connects website live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, TikTok, Telegram, LINE, SMS, and voice into a single collaborative dashboard. X (Twitter) DMs and mentions are listed as coming soon.
What is Captain AI?
Captain AI is Chatwoot’s built-in AI agent and copilot that automates common questions, suggests responses, provides translations, and helps agents resolve conversations faster using help center and chat knowledge.
Is there a free trial for Chatwoot?
The cloud offering advertises a 15-day free trial with no credit card required. Self-hosting is also available as an open-source option. Detailed paid plan pricing is not clearly published in the official snapshots used here.
Does Chatwoot include a knowledge base?
Yes. It offers a self-service help center portal for customers to find answers independently, with support for custom domains and multilingual content.

Chatwoot 联系方式与社交媒体

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工具信息

定价模式Open Source
分类商业工具
二级分类
open-sourceAI customer supportomnichannelshared inboxhelp desklive chat
语言英语
最后更新2026年7月16日
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