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Dialpad

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AI-native omnichannel contact center and business communications platform with agentic AI for customer service, sales, and team productivity.

网站：https://www.dialpad.com/
收录时间：2026年7月13日
月访问量：
2.4M
社交与联系：
AI contact centerCCaaSOmnichannel communicationsAgentic AIContact center analyticsWorkforce management
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Dialpad
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工具信息

什么是 Dialpad？

Dialpad is a cloud-based CCaaS and communications platform that uses agentic AI for autonomous customer resolutions, real-time analytics, contact center operations, outbound sales, and unified team communications across voice and digital channels.

核心功能

  • AI-powered contact center analytics

    Real-time and historical analytics with customizable dashboards, heat maps, agent performance tracking, live sentiment analysis, and IVR analytics built into the platform without a separate module.

  • Always-on AI Agents

    Autonomous AI agents that execute complex workflows such as scheduling appointments, processing orders, and handling refunds across voice and digital channels with security and governance.

  • Live sentiment analysis

    Real-time tracking of customer sentiment across active calls, queues, and teams to help supervisors identify conversations needing support.

  • Agent performance dashboards

    Dashboards that track agent activity, response times, service levels, customer sentiment, and coaching opportunities linked to contact center KPIs.

  • Workforce management

    Forecast demand, build schedules, and track schedule adherence integrated with real-time dashboards and historical analytics.

  • Omnichannel communications

    All-in-one customer communication platform supporting voice, chat, SMS, email and more with AI notes, insights, and productivity tools.

  • Security and compliance controls

    Supports HIPAA compliance, SOC 2 certification, permissions management, call recording controls, retention policies, immutable audit logs, and PII protection.

使用场景

  • #1

    Customer service and contact center operations

    Run high-performing contact centers with real-time AI tools, analytics, routing optimization, and autonomous AI agents for instant resolutions.

  • #2

    Outbound sales

    Equip sales reps with AI insights, automations, and tools to close more deals.

  • #3

    Team communications and productivity

    Unified communications platform where AI takes notes, delivers insights, and helps teams stay productive.

  • #4

    Workforce engagement and staffing optimization

    Use analytics, heat maps, and workforce management to forecast demand, staff effectively, and improve agent coaching and service levels.

适用人群：Contact center supervisors and leadersCustomer service teamsOutbound sales representativesEnterprise and high-volume contact centersBusiness teams needing unified communications

定价方案

Website offers free trial and demo requests; compare plans and pricing navigation present but specific tiers or pricing details are not clearly published by the official source.

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常见问题

What is Dialpad?
Dialpad is an AI-native omnichannel contact center and business communications platform that uses agentic AI for customer service, sales, and team productivity.
What channels does Dialpad support?
Dialpad supports omnichannel communications including voice, chat, SMS, email and more, with AI notes, insights, and productivity tools.
Does Dialpad offer AI agents?
Yes. Dialpad provides always-on AI agents that can autonomously execute complex workflows such as scheduling appointments, processing orders, and handling refunds across voice and digital channels with security and governance.
Is Dialpad compliant with security standards?
Dialpad supports HIPAA compliance, SOC 2 certification, permissions management, call recording controls, retention policies, immutable audit logs, and PII protection.
What integrations are available with Dialpad?
Dialpad integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, Microsoft Dynamics, Zoho, Front, HubSpot, and more.
How does Dialpad pricing work?
Specific tiers or pricing details are not clearly published by the official source. The website offers free trial and demo request options.

Dialpad 联系方式与社交媒体

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工具信息

定价模式Unknown
分类商业工具
二级分类
AI contact centerCCaaSOmnichannel communicationsAgentic AIContact center analyticsWorkforce management
语言英语
最后更新2026年7月16日
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