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Gleap

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AI-powered customer support and product operations in one platform

网站：https://www.gleap.io/
收录时间：2026年7月13日
月访问量：
122.6K
社交与联系：
Customer supportAI agentsProduct managementBug reportingKnowledge baseProduct feedback
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Gleap
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工具信息

什么是 Gleap？

Gleap is a customer support and product operations platform that combines AI agents, multichannel support, bug reporting, knowledge management, product feedback, roadmap planning, and software development workflows.

核心功能

  • AI support agent

    Kai handles routine tier-1 support across channels and languages. AI usage is billed based on actual token usage.

  • AI investigation and routing

    Kai Resolve investigates complex tickets using available tools, source context, read-only data, APIs, and ticket history before routing the next step.

  • AI software development agent

    Kai Code turns confirmed bugs and approved specifications into plans, code changes, and pull requests.

  • AI product management

    Kai PM clusters feedback, prioritizes roadmap work, writes specifications, and helps close the release loop.

  • Custom AI agents

    A no-code builder lets teams create agents using Gleap data, with access to more than 1,000 integrations through Composio.

  • MCP Server

    The MCP Server connects approved tools and data sources with scoped permissions and can bring tickets, contacts, statistics, help center content, and news into Claude, Cursor, or VS Code.

  • AI copilot

    The AI copilot supports human agents with draft replies, summaries, and tone rewrites.

  • Live chat

    Gleap provides an AI-first live chat widget with native SDKs for iOS, Android, React Native, and Flutter.

  • Workflows and bots

    A no-code rules engine supports routing, escalation, and event-based triggers.

  • Multichannel support

    The unified inbox combines widget, email, WhatsApp, Instagram, Messenger, and Telegram conversations.

  • In-app bug reporting

    Bug reports can include session replay, console logs, network data, device context, screenshots, and customer impact.

  • Knowledge base

    Gleap includes a native help center and AI knowledge base, with content imports from Intercom, Zendesk, and Freshdesk.

使用场景

  • #1

    Automated customer support

    Answer routine customer questions across multiple channels and languages before human review.

  • #2

    Bug-to-pull-request workflows

    Capture technical bug context, categorize and route issues, and move confirmed bugs through planning, development, and pull requests.

  • #3

    Product feedback management

    Turn user requests, votes, surveys, support themes, and product gaps into prioritized roadmap work and specifications.

  • #4

    Self-service support

    Provide a help center and AI knowledge base that use support content to help resolve customer inquiries.

  • #5

    Customer communication management

    Centralize support conversations, surveys, AI chat, product tours, tooltips, reports, and support workflows.

  • #6

    Software onboarding

    Guide users toward first value with onboarding checklists, product tours, tooltips, and in-app information cards.

适用人群：Software teamsStartups and growing teamsSolo builders and side-project teamsCustomer support teamsProduct teamsEngineering teams

定价方案

The available official pricing information does not provide complete details for every plan, including the full Pro plan details. Token prices and usage limits are not clearly published in the available source.

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常见问题

What is Gleap?
Gleap is a customer support and product operations platform with AI agents, multichannel support, bug reporting, knowledge management, product feedback, roadmap planning, and development workflows.
What does Gleap's AI support agent do?
Kai handles routine tier-1 customer support across channels and languages. Its usage is billed based on actual tokens.
Can Gleap help with software development?
Yes. Kai Code can turn confirmed bugs and approved specifications into plans, code changes, and pull requests. Gleap also captures technical context through in-app bug reporting.
Which support channels does Gleap support?
Gleap combines widget, email, WhatsApp, Instagram, Messenger, and Telegram conversations in one inbox.
Does Gleap include a knowledge base?
Yes. Gleap provides a native help center and AI knowledge base. It can import content from Intercom, Zendesk, and Freshdesk.
Which platforms and development environments can connect to Gleap?
Gleap supports websites, mobile apps, iOS, Android, React Native, Flutter, Claude, Cursor, and VS Code. The available source also lists integrations including Composio, Intercom, Zendesk, Freshdesk, JIRA, HubSpot, and Slack.
How much does Gleap cost?
The official home page lists Starter at $49 per month and Team at $149 per month. Gleap also describes usage-based AI pricing, but token prices and usage limits are not clearly published in the available source.
Does Gleap offer product feedback and roadmap tools?
Yes. Kai PM can cluster feedback, prioritize roadmap work, write specifications, and use input from requests, votes, surveys, support themes, and product gaps.

Gleap 联系方式与社交媒体

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工具信息

定价模式Paid
分类商业工具
二级分类
Customer supportAI agentsProduct managementBug reportingKnowledge baseProduct feedback
语言英语
最后更新2026年7月16日
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