Gradient Labs
UnknownAI-native customer operations platform with specialist agents for frontline support, proactive outreach, and back-office work in financial services.
工具信息
什么是 Gradient Labs？
Gradient Labs is a unified AI agent platform that automates end-to-end customer operations for financial institutions. It covers frontline support, outbound outreach, disputes, KYC/KYB, lending, collections, claims, and related back-office workflows with built-in compliance guardrails and human oversight.
核心功能
Frontline support AI agent
Handles customer conversations across channels, reasons through complex scenarios, and takes appropriate actions while meeting compliance and CX standards.
Procedural agent control
Live document experience where teams define in plain language how the AI agent should think through problems, give answers, and take actions, with no coding required.
Built-in financial services guardrails
Proprietary suite of guardrails designed for compliance and safety needs of financial services, run on every turn of a conversation.
Continuous learning and improvement
Agent learns how teams handle high-stakes conversations, tone of voice, and policies, continuously improving to match standards.
Proactive outbound outreach
AI agent initiates conversations for issues such as document collection, payment failures, and fraud alerts, handling replies contextually across channels.
Back-office operations agent
Investigates system-flagged issues by gathering evidence, applying rules, and escalating with case files under human oversight.
Omnichannel support
Handles customer conversations across phone, chat, email, SMS, and social media with one agent.
Human oversight
Allows setting approval requirements for sensitive decisions and reviewing and controlling agent actions.
Multi-lingual support
Supports conversations in multiple languages with the same quality and regulatory rigour.
Easy integration
Sits on existing support platforms without requiring risky or time-consuming replatforming.
Pre-deployment testing and real-time monitoring
Test scenarios in a web app before go-live and track agent performance, resolution rates, and customer satisfaction in real time.
Specialised multi-agent suite
Multiple specialised agents working together for lending, disputes, KYC, and related customer operations.
使用场景
- #1
Customer service and support
AI agent supports customers across needs, remembers past conversations, and takes actions such as freezing a lost card or tracking a missing payment.
- #2
Dispute intake and resolution
Automates disputes end to end: gathers and verifies evidence, decides outcomes, escalates for human sign-off, and files chargebacks with card schemes.
- #3
Collections
Contacts borrowers at optimal times, personalises messages from account history, and secures promises to pay when accounts fall into arrears.
- #4
New customer onboarding and activation
Personalised outreach at key activation moments to reduce time to first transaction and guide customers at risk of inactivity toward first deposit.
- #5
KYC and KYB verification
Checks documents against internal policy, requests missing information, and verifies individuals or businesses before routing to onboarding.
- #6
Insurance claims intake
Captures claim details on calls, requests additional information, fills records, and files claims.
- #7
Lending operations
Lending Agent automates the borrower journey from applications and collections through intervening back-office work.
- #8
Fraud and proactive issue handling
Outbound agent can initiate conversations for fraud alerts and other time-sensitive issues, resolving them conversationally.
定价方案
Site includes a Pricing navigation item and prominent Request a demo calls to action. No public plan tiers, prices, free tier, or open-source terms are described on the provided official pages.
