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Kustomer

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AI-native customer experience platform for unified support and CX automation.

网站：https://www.kustomer.com/
收录时间：2026年7月13日
月访问量：
69.5K
社交与联系：
Customer experienceCustomer serviceAI customer serviceOmnichannel supportWorkflow automationCX analytics
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Kustomer
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工具信息

什么是 Kustomer？

Kustomer is an intelligent customer experience platform that unifies customer data, omnichannel conversations, workflow automation, and AI assistance for support teams.

核心功能

  • AI customer service agents

    Deploy custom AI agents for customer experience use cases and automate conversations using customer context.

  • Unified omnichannel timeline

    Bring chat, email, voice, and social interactions together in a single customer timeline.

  • Customer context and data model

    Use customer records, purchase history, conversations, custom objects, and attributes to structure data and provide contextual support.

  • AI-assisted agent workflows

    Provide real-time intent signals, next-step suggestions, and human oversight for customer experience agents.

  • Workflow automation

    Automate routine CX tasks such as conversation routing, quality checks, and reminders with AI-guided workflows.

  • CX analytics and recommendations

    Get plain-language answers, charts, operational trends, and recommendations for staffing, routing, coaching, and representative performance.

使用场景

  • #1

    Personalized customer support

    Use customer history, preferences, order data, and prior interactions to provide contextual support.

  • #2

    Customer service automation

    Automate customer conversations and routine CX tasks while retaining human oversight over AI actions.

  • #3

    Agent assistance

    Give support representatives real-time customer insights, guidance, suggested actions, and response suggestions.

  • #4

    CX operations optimization

    Use operational metrics, trends, and recommendations to inform staffing, routing, coaching, and customer experience decisions.

  • #5

    Omnichannel conversation management

    Manage customer interactions across chat, email, voice, and social through a unified customer timeline.

适用人群：Customer experience teamsCustomer service agentsCustomer experience leadersCX operations teamsB2C companiesB2B companies

定价方案

Pricing is not clearly published in the provided official-source facts.

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常见问题

What is Kustomer?
Kustomer is an AI-native customer experience platform for managing customer relationships, omnichannel conversations, CX workflows, and customer support.
What channels does Kustomer support?
Kustomer unifies interactions across chat, email, voice, and social in a single customer timeline.
How does Kustomer use AI?
Kustomer provides custom AI customer service agents, real-time intent signals, next-step suggestions, guided workflow automation, and CX analytics with recommendations.
Who is Kustomer for?
Kustomer is designed for customer experience teams, service agents, CX leaders, CX operations teams, and B2C or B2B companies.
What is Kustomer's pricing?
Pricing is not clearly published in the provided official-source facts.

Kustomer 联系方式与社交媒体

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工具信息

定价模式Unknown
分类商业工具
二级分类
Customer experienceCustomer serviceAI customer serviceOmnichannel supportWorkflow automationCX analytics
语言英语
最后更新2026年7月16日
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