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LivePerson

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Enterprise conversational AI for coordinating AI and human customer interactions across channels.

网站：https://www.liveperson.com/
收录时间：2026年7月13日
月访问量：
83.9K
社交与联系：
Conversational AICustomer serviceAI agentsChatbotsContact centerConversational commerce
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LivePerson
访问官方网站

工具信息

什么是 LivePerson？

LivePerson is a conversational AI platform for designing, simulating, validating, and continuously improving AI agent and human agent conversations for customer experience operations.

核心功能

  • Predictable conversational AI

    Design, simulate, validate, and continuously improve AI agent and human agent conversations.

  • AI and human agent orchestration

    Coordinate AI and human agents across customer interaction channels.

  • Conversational intelligence and insights

    Use conversation data and insights to improve customer engagement and agent performance.

  • AI chatbot toolset

    Build and support AI chatbot experiences for customer conversations.

  • Syntrix agent evaluation

    Evaluate, test, and validate AI agent and live agent performance.

  • Integrations catalog

    Connect channels, systems, and selected AI models through a catalog of integrations.

使用场景

  • #1

    Customer service

    Understand customer needs and personalize service at scale.

  • #2

    Conversational commerce

    Support unified messaging and voice experiences for commerce.

  • #3

    Digital transformation

    Accelerate digital transformation using the Conversational Flywheel.

  • #4

    Voice to digital

    Modernize contact center operations with an integrated, unified experience.

  • #5

    B2B sales and marketing

    Support sales and marketing conversations without increasing headcount.

  • #6

    IT service management

    Streamline IT service management and support productivity improvements.

  • #7

    Industry-specific customer engagement

    Support customer engagement for financial services, retail, travel and hospitality, healthcare, telecommunications, and automotive organizations.

适用人群：Enterprise customer experience leadersCustomer service teamsLive agentsAI agent teamsBrands

定价方案

The official homepage includes a Pricing link, but the provided official snapshot does not state pricing or a pricing model.

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常见问题

What is LivePerson?
LivePerson is an enterprise conversational AI platform for designing, validating, and improving AI and human agent conversations for customer experience operations.
What does LivePerson help businesses do?
LivePerson helps businesses orchestrate AI and human agents across customer interaction channels and use conversation insights to improve engagement and agent performance.
Does LivePerson support human agents as well as AI agents?
Yes. The platform supports orchestration and evaluation of both AI agents and live human agents.
What use cases does LivePerson support?
Supported use cases include customer service, conversational commerce, digital transformation, voice-to-digital contact center modernization, B2B sales and marketing, IT service management, and industry-specific customer engagement.
Does LivePerson offer integrations?
Yes. LivePerson provides an integrations catalog intended to connect channels, systems, and selected AI models.
How much does LivePerson cost?
Pricing is not clearly published in the provided official source snapshot.

LivePerson 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Unknown
分类商业工具
二级分类
Conversational AICustomer serviceAI agentsChatbotsContact centerConversational commerce
语言英语
最后更新2026年7月16日
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