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Re:amaze

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Unified customer service and helpdesk software for eCommerce and online businesses

网站：https://www.reamaze.com/
收录时间：2026年7月13日
月访问量：
468.9K
社交与联系：
Customer serviceHelpdeskeCommerceLive chatChatbotsAI customer support
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Re:amaze
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工具信息

什么是 Re:amaze？

Re:amaze is a customer service, engagement, and helpdesk platform that brings email, live chat, social media, SMS, voice, video, and push notification conversations into one support environment. It also includes AI assistance, chatbots, FAQs, customer activity monitoring, and team collaboration features.

核心功能

  • Shared inbox helpdesk

    Manage support conversations in a shared inbox with assignments, internal notes, and shared views for team collaboration.

  • Omnichannel support

    Combine email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations.

  • Live chat and chatbots

    Engage website or web app visitors with live chat, automated messaging, video calls, and pre-built or custom chatbots.

  • AI assistance

    Use AI to draft replies, summarize conversations, gauge sentiment, suggest FAQs, and help create support articles.

  • AI Agent

    Re:amaze AI Agent, currently labeled Beta, can be trained with business details to provide personalized customer support.

  • Customer activity monitoring

    Monitor browsing activity, shopping data, and geolocation, then message customers directly from the live dashboard.

  • AI Knowledge Base and FAQ center

    Create AI Knowledge Base articles that train the AI Agent and chatbots, and publish a customizable, embeddable FAQ center for self-service.

  • Push campaigns and status page

    Send targeted push notification campaigns for re-engagement and sales, and inform customers about incidents or outages with a status page.

  • Mobile apps

    Access Re:amaze through mobile apps for iOS and Android.

使用场景

  • #1

    Multi-channel customer support

    Consolidate customer conversations from email, chat, social media, SMS, voice, video, and push notifications in one support environment.

  • #2

    Automated customer service

    Use workflow macros, chatbots, and AI assistance to automate common support tasks and draft responses.

  • #3

    Customer self-service

    Publish customizable FAQ content and AI Knowledge Base articles to help customers find answers independently.

  • #4

    Proactive customer engagement

    Monitor customer activity and send targeted messages or push campaigns to support engagement and sales.

  • #5

    AI-assisted agent productivity

    Summarize conversations, analyze sentiment, suggest FAQs, and provide customer context to support agents.

适用人群：eCommerce businessesOnline businessesCustomer support teamsCustomer service agentsBusinesses with multi-channel support operations

定价方案

Subscription pricing and plan details are not clearly published in the available official source snapshot.

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常见问题

What is Re:amaze?
Re:amaze is a customer service and helpdesk platform for eCommerce and online businesses. It combines support channels, live chat, AI assistance, FAQs, customer insights, and team collaboration.
Which support channels does Re:amaze support?
Re:amaze combines email, AI-powered live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations.
Does Re:amaze offer AI features?
Yes. Re:amaze provides AI assistance for drafting replies, summarizing conversations, gauging sentiment, suggesting FAQs, and creating articles. Its AI Agent is labeled Beta in the official source.
Does Re:amaze include a knowledge base or FAQ center?
Yes. Re:amaze includes an AI Knowledge Base for training the AI Agent and chatbots, along with a customizable and embeddable FAQ center.
Is Re:amaze available on mobile?
Yes. Re:amaze Mobile is available on iOS and Android.
Does Re:amaze offer a free trial?
The official source states that Re:amaze offers a 14-day free trial and does not require a credit card. Subscription pricing and plan details are not clearly published in the available source snapshot.

Re:amaze 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Unknown
分类商业工具
二级分类
Customer serviceHelpdeskeCommerceLive chatChatbotsAI customer support
语言英语
最后更新2026年7月18日
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