Serviceaide
UnknownAI-powered enterprise platform for digital service management, knowledge management, ticket deflection, and automated support across IT and business units.
工具信息
什么是 Serviceaide？
Serviceaide is an AI-powered enterprise platform that delivers service, automation, and digital service management solutions. It helps organizations access knowledge, deflect tickets, resolve issues on first contact, manage change, and streamline service delivery for IT, HR, facilities, governance, and related teams.
核心功能
Luma AI
Agentic AI engine for service automation and user support that delivers intelligent automation, conversational support, and proactive service insights.
Ticket Deflection
Helps users solve problems on their own without creating a support ticket.
Knowledge Management
Keeps helpful answers organized and enables capture, curation, and connection of enterprise knowledge so users can find what they need quickly.
First Contact Resolution 24/7
Solves issues immediately at any time of day without unnecessary wait or delay.
ChangeGear ITSM
Streamlines and automates enterprise service and support management processes, including change management, service desk, and service manager capabilities.
Change Manager
Automates, assesses risk, and controls changes.
Service Desk
Centralized hub for all user support and service requests.
Service Manager
Centralized management, automation, and control for all services.
Luma Knowledge
Provides access to knowledge where users work.
Luma AI Skills
Supports automated decisions, conversational support, and proactive service insights.
AISM
AI-driven integrated service management for service providers that unifies and optimizes delivery across units with workflow management, collaboration, incident management, analytics, and knowledge management.
DSM
Digital service management solution that unifies tools to handle incidents, changes, and requests seamlessly as an intelligent CoPilot for IT, HR, facilities, and governance.
使用场景
- #1
Change Management
Streamline approvals, ensure compliance, and accelerate transformation for teams dealing with slow change processes.
- #2
Knowledge Management
Capture, curate, and connect enterprise knowledge so regulated teams and support staff can access answers quickly.
- #3
Service Management
Deliver faster, smarter service experiences at scale for organizations facing high ticket volumes and disconnected systems.
- #4
IT, HR, Facilities, and Governance Support
Act as an intelligent CoPilot that enhances service delivery across IT, HR, facilities, and governance functions.
定价方案
A Pricing page is linked on the official website, but specific plans, tiers, or pricing details are not clearly published in the provided source snapshot.
