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Solidroad

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Precision AI QA & Coaching for CX Teams

网站：https://www.solidroad.com/
收录时间：2026年7月13日
月访问量：
27.5K
社交与联系：
AI QACustomer ExperienceAgent CoachingTraining SimulationsEnterprise CXCSAT
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Solidroad
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工具信息

什么是 Solidroad？

Solidroad is an AI platform that enables enterprise CX teams to review 100% of multi-channel customer interactions, generate custom AI agent trainings and simulations, and continuously improve performance of human and AI agents to raise CSAT.

核心功能

  • QA Automation

    Review 100% of interactions in seconds and view the full picture of customer interactions across phone, live chat, video, and email support.

  • AI Coaching & Feedback

    Deliver personalized agent training and generate custom trainings for agents based on quality insights.

  • Training Simulations

    Create life-like customer simulations and coach reps with AI simulations that look, act, and sound like real customers.

  • Unified Optimization Layer

    Unify human and AI agents in one optimization layer that continuously improves performance across all conversations.

使用场景

  • #1

    Enterprise CX Quality Assurance

    Raise the quality bar on every customer interaction by reviewing 100% of conversations and providing consistent visibility across regions.

  • #2

    Agent Readiness and Coaching

    Verify agent readiness before going live and deliver personalized AI coaching and feedback through custom trainings and simulations.

  • #3

    Customer Satisfaction Improvement

    Combine QA and training to improve every conversation whether human or AI and increase customer satisfaction scores.

适用人群：Enterprise CX teamsCustomer experience quality managersAgent trainers and coachesHuman support agentsAI agent operators

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常见问题

What is Solidroad?
Solidroad is an AI platform for quality assurance, coaching, and training of enterprise customer experience teams.
Which customer interaction channels does Solidroad support?
Solidroad reviews interactions across phone, live chat, video, and email support.
How does Solidroad help with agent coaching and training?
It delivers personalized agent training, generates custom trainings based on quality insights, and creates life-like AI customer simulations that look, act, and sound like real customers.
Who is Solidroad designed for?
Enterprise CX teams, customer experience quality managers, agent trainers and coaches, human support agents, and AI agent operators.
Does Solidroad work with both human and AI agents?
Yes. It unifies human and AI agents in one optimization layer that continuously improves performance across all conversations.
What is the pricing for Solidroad?
Pricing details are not clearly published by the official source.

Solidroad 联系方式与社交媒体

访问官方网站

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工具信息

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分类商业工具
二级分类
AI QACustomer ExperienceAgent CoachingTraining SimulationsEnterprise CXCSAT
语言英语
最后更新2026年7月16日
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