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Stonly

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The knowledge platform for better, faster customer service.

网站：https://stonly.com/
收录时间：2026年7月13日
月访问量：
195.6K
社交与联系：
Knowledge ManagementCustomer ServiceInteractive GuidesKnowledge BaseAI AnswersConversational AI
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Stonly
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工具信息

什么是 Stonly？

Stonly is a knowledge management platform for customer service that creates interactive guides, knowledge bases, and AI tools to speed support agents and enable customer self-service. It provides a knowledge platform that helps support teams create personalized, interactive knowledge and guides so agents resolve issues faster and more customers can self-serve with AI and process automation.

核心功能

  • Interactive Guides

    Create articles and interactive guides that handle support situations better than a standard knowledge base, helping customers resolve issues without overwhelm and agents follow complex processes correctly.

  • Knowledge Base

    Central knowledge base capabilities for managing structured knowledge used by agents, customers, and AI.

  • AI Answers and Conversational AI Bot

    Provide confident answers backed by verified, structured knowledge with a Conversational AI Bot; also summarize tickets, suggest resolution paths, and generate responses via AI Agent Assist.

  • Knowledge Agents and Business Process Agents

    AI and process automation agents that work with structured knowledge for support workflows.

  • The Widget

    Surface knowledge and forms via a widget on sites or products.

  • Contact Forms

    Build interactive contact forms that capture the right information, qualify submissions, route to the right place, suggest self-service resolutions, and work across devices via link, embed, or widget.

  • Checklists and Surveys

    Platform capabilities for checklists and surveys as part of knowledge and support workflows.

  • Knowledge Management at Scale Tools

    Includes versioning, access rights, feedback, templates, user-level analytics, multimedia editor, metadata, scheduled publishing, workflow editor, custom design, pageview analytics, modules, tagging, collaboration tools, auto-translate, reusable snippets, WYSIWYG editor, code blocks, view management, content migration, review flows, custom reporting, SEO optimization, content segmentation, and content health.

使用场景

  • #1

    Support Agent Knowledge

    Make it easy for support agents to find information quickly and follow processes correctly every time, reducing resolution time and agent errors.

  • #2

    Customer Self-Service

    Guide customers to self-solve more issues, including complex ones, decreasing support tickets and increasing first-touch resolution.

  • #3

    Contact Forms

    Create engaging interactive contact forms that qualify, route, resolve no-touch issues, and collect richer data from customers and leads.

  • #4

    AI Chatbot and Self-Serve Troubleshooting

    Use AI chatbot and troubleshooting flows powered by structured knowledge for self-service.

  • #5

    Support Agent Decision Trees and New User Onboarding

    Support agent decision trees and new user onboarding via interactive knowledge and guides.

  • #6

    Sales Enablement

    Use cases include sales enablement with structured knowledge and guides.

适用人群：Support agentsCustomer service teamsContact center teamsCustomer success teamsSupport operations teams

定价方案

A Pricing page is linked on the site but no pricing model, plans, or costs are described in the provided official source snapshots.

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常见问题

What is Stonly?
Stonly is a knowledge management platform for customer service that creates interactive guides, knowledge bases, and AI tools to speed support agents and enable customer self-service with personalized knowledge, powerful AI, and process automation.
What core features does Stonly offer?
Stonly offers interactive guides, a knowledge base, AI Answers and Conversational AI Bot, Knowledge Agents and Business Process Agents, The Widget, contact forms, checklists and surveys, and knowledge management tools at scale including versioning, analytics, auto-translate, and more.
Who is Stonly designed for?
Stonly is designed for support agents, customer service teams, contact center teams, customer success teams, and support operations teams.
What integrations does Stonly support?
Stonly integrates with Zendesk, Salesforce, Freshworks, Freshdesk, and ServiceNow.
How can customers access Stonly knowledge?
Knowledge and forms can be shared via link, embed on a site, or surfaced using The Widget, and work across devices.
What is Stonly's pricing?
Pricing details are not clearly published by the official source. A Pricing page is linked on the site but no pricing model, plans, or costs are described in the provided official source snapshots.

Stonly 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Unknown
分类生产力
二级分类
Knowledge ManagementCustomer ServiceInteractive GuidesKnowledge BaseAI AnswersConversational AI
语言英语
最后更新2026年7月16日
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