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tawk.to

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Free customer communication tools for live chat, support, and customer engagement

网站：https://www.tawk.to/
收录时间：2026年7月13日
月访问量：
5.5M
社交与联系：
Live chatCustomer communicationCustomer supportTicketingKnowledge baseCRM
访问网站
tawk.to
访问官方网站

工具信息

什么是 tawk.to？

tawk.to is a free customer communication platform that helps businesses chat with website visitors and manage customer conversations. It combines live chat, ticketing, knowledge base tools, CRM contacts, chat pages, and AI-assisted chat features in one platform.

核心功能

  • Live chat

    Monitor website visitors and communicate with customers in real time through live chat.

  • Ticketing and knowledge base

    Manage customer messages with built-in ticketing and provide self-service information through a knowledge base.

  • Contacts CRM

    Organize customer communication with the Contacts CRM product.

  • AI Assist

    Use AI Assist to help answer chats.

  • Visitor monitoring and automated triggers

    Monitor website traffic and use automated triggers to proactively initiate conversations with website visitors and app users.

  • Customizable widgets and chat pages

    Add customizable messaging widgets to websites and create customizable chat pages for customer communication.

  • Mobile apps

    Answer customer questions from native mobile apps or the platform dashboard.

  • Messaging tools and integrations

    Use features such as canned shortcuts, file transfer, group messaging, agent-to-agent messaging, and screen sharing. tawk.to also advertises more than 100 integrations.

使用场景

  • #1

    Website customer support

    Answer visitor questions through live chat while monitoring website activity.

  • #2

    Conversational commerce

    Use proactive messaging and live conversations to support customer purchasing journeys.

  • #3

    Customer communication management

    Manage live chat, tickets, knowledge base content, CRM contacts, and chat pages from one platform.

适用人群：BusinessesCustomer service teamsSales and commerce teamsWebsite operators

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常见问题

What is tawk.to?
tawk.to is a free customer communication platform for live chat, ticketing, knowledge base management, CRM contacts, chat pages, and AI-assisted chat.
Is tawk.to free?
Yes. Official tawk.to pages state that the platform is 100% free and has no premium version.
What can tawk.to be used for?
Businesses can use tawk.to for website customer support, visitor engagement, conversational commerce, and managing customer communication.
Does tawk.to offer AI features?
Yes. tawk.to offers AI Assist and states that AI can answer chats.
Does tawk.to include ticketing?
Yes. Built-in ticketing is listed as one of tawk.to's features.
Does tawk.to have mobile apps?
Yes. tawk.to provides native mobile apps for answering customer questions.
How many integrations does tawk.to advertise?
The official features page advertises more than 100 integrations.

tawk.to 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Free
分类商业工具
二级分类
Live chatCustomer communicationCustomer supportTicketingKnowledge baseCRM
语言英语
最后更新2026年7月18日
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