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Thena

Freemium
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AI customer support platform for B2B teams that unifies Slack, email, and chat into omni-channel ticketing with AI agents and automation.

网站：https://www.thena.ai/
收录时间：2026年7月13日
月访问量：
14.8K
社交与联系：
AI customer supportB2B supportomni-channel ticketingSlack supportAI agentsworkflow automation
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Thena
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工具信息

什么是 Thena？

Thena is an AI-powered customer support platform built for B2B teams. It unifies Slack, email, chat, and Microsoft Teams into omni-channel ticketing, with purpose-built AI agents, smart routing, branded help centers, and workflow automation so teams can resolve issues faster and handle complex B2B tasks from a single flow.

核心功能

  • Omni-channel ticketing

    Unify Slack, email, and chat conversations into trackable tickets with routing, response, and resolution in one flow.

  • Purpose-built AI agents

    AI agents that respond to customers, apply fields, create tickets, escalate issues, and handle repetitive or complex B2B tasks such as provisioning, renewals, and reporting.

  • Auto-triage and routing

    Automatically triage and route tickets using customizable boards and role-based controls to streamline team processes.

  • Branded support hub / help centers

    Consolidate support content and knowledge into branded private or public help centers.

  • AI + human workflow automation

    Trigger support workflows with smart AI and human logic for automated B2B support processes.

  • Slack-native customer support

    Detect and manage tickets directly in Slack with full account context for fast, focused support teams.

  • Multi-channel broadcasts

    Share product updates and announcements across Slack, Microsoft Teams, and email with precise targeting by account.

  • App integrations for AI agents

    Connect or build apps so AI agents can manage data and APIs.

  • Account and activity tracking

    Centralize customer data across Slack, email, and other channels for collaboration between human and AI agents.

使用场景

  • #1

    B2B customer support resolution

    Resolve customer issues at the point of origin across Slack, email, and chat with unified routing and AI-assisted responses.

  • #2

    Slack-native support operations

    Manage tickets and account context directly inside Slack so support teams stay fast and focused.

  • #3

    Automated B2B SaaS support tasks

    Use AI to resolve questions and execute B2B tasks such as provisioning, renewals, and reporting for outcomes rather than just answers.

  • #4

    Multi-channel product announcements

    Broadcast product updates and announcements to specific accounts across Slack, Teams, and email.

  • #5

    Knowledge consolidation

    Build branded private or public help centers that consolidate support content and knowledge.

适用人群：B2B support teamsB2B SaaS companiesCustomer success and support organizations handling multi-channel B2B inquiries

定价方案

Free plan available with no credit card required; full pricing details not specified on the homepage snapshot.

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常见问题

What is Thena?
Thena is an AI customer support platform for B2B teams that unifies Slack, email, chat, and Microsoft Teams into omni-channel ticketing with purpose-built AI agents and automation.
Which channels does Thena support?
Thena supports Slack, email, chat, and Microsoft Teams, turning conversations across these channels into trackable tickets with unified routing and resolution.
What can Thena’s AI agents do?
Purpose-built AI agents can respond to customers, apply fields, create tickets, escalate issues, and handle complex B2B tasks such as provisioning, renewals, and reporting.
Does Thena offer a free plan?
Yes. A free plan is available with no credit card required. Full pricing details are not clearly published on the official homepage snapshot.
Can I manage support tickets directly in Slack?
Yes. Thena provides Slack-native customer support so teams can detect and manage tickets directly in Slack with full account context.
Does Thena include help centers?
Yes. You can consolidate support content and knowledge into branded private or public help centers.

Thena 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Freemium
分类商业工具
二级分类
AI customer supportB2B supportomni-channel ticketingSlack supportAI agentsworkflow automation
语言英语
最后更新2026年7月16日
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