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Tidio

Freemium
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AI customer service platform that combines a conversational AI agent, live chat, helpdesk ticketing, and automation flows.

网站：https://www.tidio.com/
收录时间：2026年7月13日
月访问量：
687.2K
社交与联系：
AI customer serviceLive chatHelpdeskConversational AIChatbotCustomer support automation
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Tidio
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工具信息

什么是 Tidio？

Tidio is an AI customer service platform that helps businesses scale support without losing the human touch. It aligns a trustworthy conversational AI agent with live chat and helpdesk tools for reliable, brand-aligned customer service. The platform unifies AI automation, multichannel messaging, ticketing, and proactive flows so teams can handle priority conversations while AI covers routine questions and tasks using only the business’s own support knowledge.

核心功能

  • Lyro AI Agent

    Conversational AI that answers common questions and performs recurring tasks using only the business support knowledge, with the claimed ability to reclaim up to 67% of team time.

  • Lyro Smart Actions

    Enables the AI agent to handle tasks such as order updates or lead qualification without human assistance by integrating with external systems for real-time action.

  • Live Chat

    Real-time live chat channel for customer communication as part of the unified service platform.

  • Ticketing

    Help desk and ticketing capabilities to organize workflows and reply faster to tickets across channels.

  • Flows

    Proactive automation flows used to capture leads, close sales, and book calls even when the team is offline.

  • Multichannel communication

    Supports customer conversations on live chat, WhatsApp, Instagram, and Messenger.

  • Product recommendations

    Connects to store inventory and product catalog in real time to provide accurate product recommendations based on what is sold.

  • AI-driven email resolutions

    Scans incoming emails and resolves common problems to free the team for higher-priority work.

  • Order Management for Shopify

    Order management features designed for Shopify stores.

  • Multilanguage support

    Answers customers in dozens of languages, including English, Spanish, French, Portuguese, and German, based on support content.

  • Data-backed answers and smart redirections

    Uses only the business support knowledge to minimize hallucinations and redirects customers to human support when questions fall outside that knowledge.

  • Analytics

    Analytics to understand audience interaction with the support system and track AI agent performance such as answer rate and time saved.

使用场景

  • #1

    Automated customer service

    Automate common questions and recurring tasks with Lyro AI Agent while keeping answers grounded in brand support content.

  • #2

    Human and AI aligned support

    Combine AI agent, live chat, and helpdesk so teams handle priority customers while AI covers routine work.

  • #3

    Lead capture and conversion

    Use Flows and Lyro Smart Actions to capture leads, close sales, and book calls proactively, including when offline.

  • #4

    Ecommerce support and recommendations

    Support shoppers with inventory-connected product recommendations and Shopify order management.

  • #5

    Email customer issue resolution

    Resolve common email support issues automatically so agents focus on higher-priority tickets.

适用人群：Small and medium-sized businessesEcommerce businessesCustomer service teamsMarketing and sales teamsSaaS companiesService businessesEducation organizationsFinance companiesTravel businesses

定价方案

Start for free with no credit card required. Premium plan available. Contact sales for done-for-you automation, tailored optimization strategies, and custom limits.

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常见问题

What is Tidio?
Tidio is an AI customer service platform that combines a conversational AI agent (Lyro), live chat, helpdesk ticketing, and automation flows to help businesses scale support while keeping answers grounded in their own brand knowledge.
How does Lyro AI Agent work?
Lyro AI Agent answers common questions and performs recurring tasks using only the business’s support knowledge. It can also take real-time actions such as order updates or lead qualification through Lyro Smart Actions, and it redirects to human agents when a question falls outside its knowledge.
Which channels does Tidio support?
Tidio supports customer conversations on live chat, WhatsApp, Instagram, Messenger, and email as part of its multichannel communication capabilities.
Is Tidio free to start?
Yes. Tidio offers a freemium model so you can start for free with no credit card required. A Premium plan and custom options via sales are also available.
Does Tidio integrate with Shopify?
Yes. Tidio includes Order Management features designed for Shopify stores and can connect to store inventory and product catalog in real time for accurate product recommendations.
Who is Tidio built for?
Tidio is aimed at small and medium-sized businesses, ecommerce brands, customer service teams, marketing and sales teams, SaaS companies, service businesses, education organizations, finance companies, and travel businesses.

Tidio 联系方式与社交媒体

访问官方网站

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工具信息

定价模式Freemium
分类商业工具
二级分类
AI customer serviceLive chatHelpdeskConversational AIChatbotCustomer support automation
语言英语
最后更新2026年7月16日
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