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Twilio

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Cloud communications platform with APIs for SMS, RCS, voice, email, video, authentication, and conversational AI

网站：https://www.twilio.com/
收录时间：2026年7月13日
月访问量：
6.1M
社交与联系：
Cloud CommunicationsSMS APIVoice APIEmail APIVideo APIConversational AI
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Twilio
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工具信息

什么是 Twilio？

Twilio is a cloud communications platform that enables developers and businesses to build customer engagement experiences using APIs and tools for messaging, voice, email, video, identity verification, conversational AI, and cloud contact centers on a flexible platform.

核心功能

  • Messaging APIs

    APIs supporting SMS, WhatsApp, and RCS messaging channels.

  • Voice APIs

    Voice communication capabilities including SIP Trunking.

  • Email APIs

    Email delivery services including SMTP Service, associated with Twilio SendGrid for email and marketing campaigns.

  • Video API

    API for video communications.

  • Phone Numbers

    Provision of toll-free, 10DLC, and short code phone numbers.

  • Conversational AI tools

    Includes Conversation Memory for persistent customer interaction history, Conversation Orchestrator for cross-channel continuity, Conversation Intelligence for extracting context from real-time conversations, and Conversation Relay for advanced voice AI.

  • Twilio Flex

    Digital engagement center deployable as cloud contact center software with frictionless engagements, enhanced customer view, flexible routing, customizable UI, and real-time reports.

  • Authentication

    Verify and Lookup tools for identity verification and trust.

  • Customer Data Platform

    Twilio Segment for customer data management.

使用场景

  • #1

    Contact center operations

    Deploy Twilio Flex as contact center software for agent efficiency, customer engagement, flexible channel routing, and real-time reporting to improve CX and ROI.

  • #2

    Multi-channel customer engagement

    Build conversations with intelligent self-service, contextual hand-off, cross-channel continuity, and persistent memory across SMS, voice, email, and other channels.

  • #3

    Identity verification

    Implement authentication for trust using Verify and Lookup capabilities.

  • #4

    Email and marketing campaigns

    Deliver email and marketing campaigns via Twilio SendGrid.

适用人群：Developers building communication applicationsBusinesses creating customer experiencesContact center teams and agentsTeams managing multi-channel engagement and authentication

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常见问题

What is Twilio?
Twilio is a cloud communications platform providing APIs for SMS, RCS, voice, email, video, authentication, and conversational AI to build multi-channel customer experiences.
What can developers build with Twilio?
Developers and businesses can build customer engagement experiences using APIs and tools for messaging, voice, email, video, identity verification, conversational AI, and cloud contact centers on a flexible platform.
What messaging channels does Twilio support?
Twilio Messaging APIs support SMS, WhatsApp, and RCS messaging channels.
What is Twilio Flex?
Twilio Flex is a digital engagement center that can be deployed as cloud contact center software with frictionless engagements, enhanced customer view, flexible routing, customizable UI, and real-time reports.
Does Twilio offer identity verification?
Yes, Twilio provides Authentication tools including Verify and Lookup for identity verification and trust.
How can I contact Twilio support or sales?
You can email contact@twilio.com or visit the support plans page at https://www.twilio.com/en-us/support-plans and sales help page at https://www.twilio.com/en-us/help/sales.
Is pricing information available for Twilio?
Detailed pricing, tiers, or model information is not clearly published by the official source in the available information.

Twilio 联系方式与社交媒体

访问官方网站

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工具信息

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分类商业工具
二级分类
Cloud CommunicationsSMS APIVoice APIEmail APIVideo APIConversational AI
语言英语
最后更新2026年7月16日
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