Alchemer
UnknownOnline survey software and customer experience platform that unifies surveys, reviews, listings, and social feedback into actionable intelligence with purpose-built AI.
Tool Information
What is Alchemer?
Alchemer is an online survey software and customer experience platform that transforms feedback from surveys, reviews, listings, social media, and other channels into clear insights and action. It combines survey tools, digital experience management, reputation management, and purpose-built AI for analysis so teams can capture every signal and turn it into decisions.
Core Features
In-app customer conversations
Start conversations in the Message Center based on customer responses to Love Dialog or Prompts, continue via built-in messaging, assign messages to team members, and proactively message customer groups.
In-app customer interactions
Show Love Dialogs to gauge sentiment, Rating Dialogs to encourage app store reviews, Prompts with action buttons, and in-app Surveys at optimal moments to collect feedback.
Experience customization
Fully customize the look and feel of interactions to match branding, add images and rich text to Prompts and Surveys, and support translations for the right language.
Reporting and analytics
Use Alchemer Love Percent and Fan Signals to identify customer sentiment toward the app and annotate insights.
Purpose-built AI for feedback
AI that turns surveys, reviews, and customer feedback into decisions and action, including AI Sentiment Analysis and AI Review Signals.
Omnichannel feedback collection
Bring together feedback from surveys, online reviews, listings, social media, and more to capture every signal across the organization.
Clarity dashboard and competitive intelligence
Dashboard, AI Sentiment Analysis, Competitive Intelligence, and AI Review Signals under Clarity products for insight and analysis.
Survey and digital experience tools
Collect product suite including Survey, Digital Experience, Reputation Management, and Social Media Management.
Use Cases
- #1
Customer Experience
Capture and act on customer feedback across channels to improve experiences and turn insights into action.
- #2
Market Research
Conduct trusted market research, brand health tracking, and panel services to gather specialized audience insights.
- #3
Employee Engagement
Support employee engagement initiatives as a listed solution area for organizations.
- #4
In-app feedback and ratings
Engage app users with Love Dialogs, Rating Dialogs, Prompts, and Surveys to collect in-the-moment feedback and app store ratings.
Pricing Plans
Pricing page is linked on the site; public snapshots provide no plan tiers, free trial details, or price amounts. Demo request is offered.
Alternatives
Frequently Asked Questions
What is Alchemer?
What can Alchemer help teams do?
Does Alchemer support in-app feedback?
What AI capabilities does Alchemer offer?
Is Alchemer pricing publicly listed?
Who typically uses Alchemer?
Alchemer Contact & Social Media
- Phone
- Support
- Website:
- Facebook
- YouTube
- LinkedIn
Reviews
Share your experience with this tool...