Delighted
UnknownDiscontinued customer feedback software now represented by Qualtrics with AI-assisted voice-of-customer capabilities
Tool Information
What is Delighted?
Delighted was customer feedback software for collecting, analyzing, and acting on customer feedback across the customer journey through voice-of-customer workflows. It is no longer available; Qualtrics now represents the same fast and easy feedback collection plus AI capabilities for voice-of-customer programs.
Core Features
Multi-channel feedback collection
Collects customer feedback from digital experiences, contact center calls, IVR, chat, SMS, email, social media, and review sites in one voice-of-customer platform.
Survey and mention unification
Unifies solicited customer surveys with unsolicited customer mentions.
AI-assisted feedback analysis
Uses AI capabilities and Qualtrics Assist to surface insights from unstructured feedback and support natural-language questions with quantified insights.
Intelligent digital intercepts
Deploys digital intercepts with real-time friction detection.
Conversational feedback
Supports conversational feedback intended to increase the detail captured from respondents.
Social monitoring
Monitors Facebook and Instagram for brand and competitor trends.
Use Cases
- #1
Voice-of-customer programs
Collect, analyze, and act on customer feedback across the entire customer journey.
- #2
Customer insight analysis
Surface themes and quantified insights from large volumes of open-text and unstructured feedback.
- #3
Brand and competitor monitoring
Monitor social platforms for brand and competitor trends.
Pricing Plans
The official snapshot does not provide pricing information.
Alternatives
Frequently Asked Questions
Is Delighted still available?
What was Delighted used for?
What feedback channels did Delighted support?
Does Delighted include AI features?
Is pricing for Delighted published?
Delighted Contact & Social Media
- CompanyQualtrics
- Website:
Reviews
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