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Hoop

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AI retention agent for Shopify subscription brands

Website:https://www.hoop.app/
Added on:Jul 13, 2026
Monthly Visitors:
19.4K
Social & Email:
AI retention agentShopify subscriptionsCancellation saveHelpdesk AISubscription LTVRetention analytics
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Hoop
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Tool Information

What is Hoop?

Hoop is an AI retention agent that helps Shopify subscription brands convert cancellation requests into saved subscribers via conversational flows in their helpdesk. It enables brands to retain more customers at cancellation by running AI-driven save conversations in the existing helpdesk, applying the right offers by segment, and updating subscription billing end-to-end.

Core Features

  • Conversational save flows

    Runs save conversations in the brand voice inside the helpdesk, asking why a subscriber is canceling before processing the cancellation and capturing the real reason in the moment.

  • Plain-English retention policy

    Allows brands to write the retention policy and save playbook in plain English so the agent reads each cancellation against it and makes the right offer.

  • Offer A/B testing

    Supports testing new save offers by updating the policy in plain English without rewriting macros or retraining the team.

  • End-to-end ticket-to-billing handling

    Reads cancel tickets in the helpdesk, runs the save conversation, selects offers by segment (tenure, AOV, channel, plan, reason), and applies accepted changes such as pause, swap, discount, or cadence update directly in the subscription tool.

  • Retention scorecard and analytics

    Produces structured data on cancel reasons, offers, outcomes, and subscription value, including save rate trends, top leave reasons, offer performance by segment, and MRR retained.

Use Cases

  • #1

    Cancellation save conversations

    Handle live chat or email cancel tickets with AI that asks for cancel reasons and presents contextual save offers instead of immediately confirming cancellation.

  • #2

    Subscription LTV extension

    Extend subscriber lifetime by applying the right save offer (pause, discount, swap, cadence change) at the highest-leverage cancellation moment.

  • #3

    Retention performance measurement

    Track save rate, cancel reasons, offer conversion by segment, and real MRR retained from saves to improve upstream retention.

Best for:Shopify subscription brandsDTC subscription commerce brandsCustomer experience and retention teams managing cancel queues

Pricing Plans

Homepage promotes a free audit and book-a-demo flow; no public pricing tiers, plans, or costs are stated.

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Frequently Asked Questions

What is Hoop?
Hoop is an AI retention agent that helps Shopify subscription brands convert cancellation requests into saved subscribers via conversational flows in their helpdesk.
How does Hoop work with cancellations?
Hoop reads cancel tickets in the helpdesk, runs save conversations in the brand voice, asks why a subscriber is canceling, selects offers by segment, and applies accepted changes such as pause, swap, discount, or cadence update directly in the subscription tool.
What helpdesk and billing tools does Hoop integrate with?
Hoop plugs into Gorgias or Zendesk to run conversational save flows and writes the accepted save back to Recharge or Skio. It is built for Shopify subscription brands.
How do brands define their retention policy in Hoop?
Brands write the retention policy and save playbook in plain English so the agent reads each cancellation against it and makes the right offer. New save offers can be A/B tested by updating the policy without rewriting macros or retraining the team.
What kind of analytics does Hoop provide?
Every cancellation Hoop handles produces structured data on the reason, the offer, the outcome, and the subscription value. Brands can watch save rate trends, see top leave reasons, review offer performance by segment, and track real MRR retained.
Is Hoop’s pricing publicly listed?
No public pricing tiers, plans, or costs are stated on the official source. The homepage promotes a free audit and book-a-demo flow.

Hoop Contact & Social Media

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Tool Information

Pricing ModelUnknown
CategoryProductivity
Tags
AI retention agentShopify subscriptionsCancellation saveHelpdesk AISubscription LTVRetention analytics
LanguageEnglish
Last UpdatedJul 16, 2026
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