Omnichat
UnknownAI-native agentic customer experience platform and social CRM for omnichannel messaging, automation, and customer journeys across WhatsApp, Instagram, Facebook, LINE, WeChat, and more.
Tool Information
What is Omnichat?
Omnichat is an AI-powered omnichannel social CRM and conversational AI platform that unifies customer interactions across messaging channels, builds automated journeys with agentic AI, and supports sales, marketing, and customer support without coding.
Core Features
Omni AI Message Flow
Generative campaign builder that turns a simple campaign goal into complete automated conversational flows, engaging copy, and visuals for marketing automations.
Autonomous AI Agents
AI agents for shopping, sales, and customer support that enable automated customer journeys and lead escalation.
Centralised Omnichannel AI Workspace
Unifies messages across WhatsApp Business API, Instagram, Facebook Messenger, LINE, WeChat, and website live chat into one AI-enhanced platform.
BYOA Extensibility
Bring Your Own Agent extensibility for custom agentic workflows.
End-to-End Customer Journey Orchestration
Autonomously orchestrates customer journeys from strategic planning and campaign sequencing to real-time performance analysis with a built-in creative studio.
Sales Conversion and Lead Capture with AI
Captures high-intent leads, predicts customer needs, delivers hyper-personalised offers, and provides real-time sales attribution across channels.
Use Cases
- #1
Marketing Automation
Build high-converting chat campaigns and automated marketing journeys in seconds using agentic AI for social channels.
- #2
Customer Support
Automate social conversations and provide omnichannel customer support with AI agents and centralised messaging.
- #3
Sales Conversion and Lead Generation
Bridge online and offline sales, capture leads instantly, and track salesperson performance with AI-driven personalisation and attribution.
- #4
OMO Sales
Support online-merge-offline sales conversion on an omnichannel commerce platform.
Pricing Plans
Homepage provides options to book a demo and start a trial; no specific pricing plans, tiers, or costs are detailed.
Alternatives
Frequently Asked Questions
What is Omnichat?
Which messaging channels does Omnichat support?
What AI capabilities does Omnichat offer?
Who is Omnichat designed for?
How much does Omnichat cost?
What integrations does Omnichat provide?
Omnichat Contact & Social Media
- Support
- Website:
- Facebook
- Instagram
- YouTube
- LinkedIn
Reviews
Share your experience with this tool...