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tawk.to

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Free customer communication tools for live chat, support, and customer engagement

Website:https://www.tawk.to/
Added on:Jul 13, 2026
Monthly Visitors:
5.5M
Social & Email:
Live chatCustomer communicationCustomer supportTicketingKnowledge baseCRM
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tawk.to
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Tool Information

What is tawk.to?

tawk.to is a free customer communication platform that helps businesses chat with website visitors and manage customer conversations. It combines live chat, ticketing, knowledge base tools, CRM contacts, chat pages, and AI-assisted chat features in one platform.

Core Features

  • Live chat

    Monitor website visitors and communicate with customers in real time through live chat.

  • Ticketing and knowledge base

    Manage customer messages with built-in ticketing and provide self-service information through a knowledge base.

  • Contacts CRM

    Organize customer communication with the Contacts CRM product.

  • AI Assist

    Use AI Assist to help answer chats.

  • Visitor monitoring and automated triggers

    Monitor website traffic and use automated triggers to proactively initiate conversations with website visitors and app users.

  • Customizable widgets and chat pages

    Add customizable messaging widgets to websites and create customizable chat pages for customer communication.

  • Mobile apps

    Answer customer questions from native mobile apps or the platform dashboard.

  • Messaging tools and integrations

    Use features such as canned shortcuts, file transfer, group messaging, agent-to-agent messaging, and screen sharing. tawk.to also advertises more than 100 integrations.

Use Cases

  • #1

    Website customer support

    Answer visitor questions through live chat while monitoring website activity.

  • #2

    Conversational commerce

    Use proactive messaging and live conversations to support customer purchasing journeys.

  • #3

    Customer communication management

    Manage live chat, tickets, knowledge base content, CRM contacts, and chat pages from one platform.

Best for:BusinessesCustomer service teamsSales and commerce teamsWebsite operators

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Frequently Asked Questions

What is tawk.to?
tawk.to is a free customer communication platform for live chat, ticketing, knowledge base management, CRM contacts, chat pages, and AI-assisted chat.
Is tawk.to free?
Yes. Official tawk.to pages state that the platform is 100% free and has no premium version.
What can tawk.to be used for?
Businesses can use tawk.to for website customer support, visitor engagement, conversational commerce, and managing customer communication.
Does tawk.to offer AI features?
Yes. tawk.to offers AI Assist and states that AI can answer chats.
Does tawk.to include ticketing?
Yes. Built-in ticketing is listed as one of tawk.to's features.
Does tawk.to have mobile apps?
Yes. tawk.to provides native mobile apps for answering customer questions.
How many integrations does tawk.to advertise?
The official features page advertises more than 100 integrations.

tawk.to Contact & Social Media

Visit Official Website

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Tool Information

Pricing ModelFree
CategoryBusiness Tools
Tags
Live chatCustomer communicationCustomer supportTicketingKnowledge baseCRM
LanguageEnglish
Last UpdatedJul 18, 2026
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