CXGenie
FreemiumNo-code AI customer engagement platform for building AI agents, automated workflows, help desks, and multi-channel support with human collaboration.
Información de la herramienta
¿Qué es CXGenie?
CXGenie is a no-code AI customer engagement platform that enables businesses to create and deploy AI agents to automate customer support, sales, lead collection, and team operations across channels. It includes help desk tools, ticket management, and analytics for delivering 24/7 service with smooth human collaboration.
Características principales
AI Agents and Intelligent Conversational AI
Create customizable AI agents with multi-source responses that learn from conversations to engage visitors, answer queries, and automate chats.
AI Auto-Reply
Provide 24/7 support in multiple languages with responses under 10 seconds.
Help Desk
Manage support teams with role-based access, performance analytics, automated task assignment, real-time ticket tracking, and knowledge base integration.
Ticket Management
Track tickets through their full lifecycle with real-time updates for organized and efficient support.
Automated Workflows
Build visualized workflows and custom chat flows for automation without complex setup.
Knowledge Base Integration
Give agents searchable knowledge base access inside the help desk and automatically update it from resolved tickets.
Customer Self-Service Portal
Allow customers to resolve common issues themselves to reduce ticket volume.
Emotion and Intent Detection
Detect customer emotion and intent with AI, plus auto-tagging, CSAT reports, and feedback collection.
Live Chat and Multi-channel Support
Connect AI agents to multiple platforms for live chat and multi-channel customer interactions with human handover.
Casos de uso
- #1
Customer Support Automation
Automate 24/7 customer support chats, ticket handling, and team performance tracking across channels.
- #2
Sales and Lead Automation
Use AI chatbots to engage visitors, qualify leads with key questions, collect contact info, and route them to sales teams.
- #3
Multi-Department Support
Manage support requests across departments such as IT, HR, and customer service from a single platform.
- #4
Customer Retention and Proactive Support
Deliver high-quality support to retain customers and use help desk data to identify and address recurring issues proactively.
- #5
E-commerce Product Recommendations
Train AI on product lists to recommend accurate product matches to customers.
Planes de precios
Free plan includes AI Agent, AI Auto Reply, Workflow, Live Chat, Help Desk, 1 seat, and 200 conversations per month with no credit card required. Starter at $39.99 per month (5 seats, 5,000 conversations). Team at $89.99 per month (15 seats, 15,000 conversations, Ticket, Mailbox). Business at $249.99 per month (unlimited seats, 60,000 conversations, multi-brand bots, white label). Enterprise is custom with SAML SSO, custom AI models, 99.9% SLA, and dedicated infrastructure. Monthly or annual billing available (save up to 16%). Exclusive Lifetime Deal mentioned for Help Desk tools with one-time payment.
Alternativas
Preguntas frecuentes
What is CXGenie?
Does CXGenie offer a free plan?
What pricing plans are available for CXGenie?
What channels and platforms does CXGenie support?
Who is CXGenie designed for?
CXGenie Contacto y redes sociales
- EmpresaCX Genie
- DirecciónMeydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
- Correo electrónico de soporte
- Soporte
- Sitio web:
- Twitter
- Facebook
- YouTube
- LinkedIn
- Discord
Reseñas
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