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Document360

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AI-powered self-service knowledge base software for creating, managing, and delivering documentation and support content.

Sitio web:https://document360.com/
Añadido en:13 jul 2026
Visitantes mensuales:
106.0K
Redes sociales y correo electrónico:
knowledge baseAI documentationself-service supporttechnical writingcustomer supportsoftware documentation
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Document360
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Información de la herramienta

¿Qué es Document360?

Document360 is an intelligent knowledge base platform that combines human authoring with generative AI tools to create, organize, and deliver self-service documentation, answers, and support experiences for customers and employees across internal and external use cases.

Características principales

  • Knowledge Base Portal

    Advanced portal for editors, writers, and reviewers featuring a state-of-the-art editor, category manager, analytics, and more.

  • Knowledge Base Site

    Branded public or private knowledge base site with a custom home page and domain for customers and employees.

  • Knowledge Base Assistant

    Embeddable widget that connects a product or website to the knowledge base so users can get answers anywhere.

  • AI Search

    Finds accurate answers instantly within the knowledge base.

  • AI Chatbot

    Automates customer support responses using the knowledge base.

  • AI Writing Agent

    Generates documentation from prompts, videos, and other inputs.

  • MCP Server

    Connects the knowledge base with large language models.

  • Import from PDF & Word

    Supports importing content from PDF and Word documents.

  • SSO & SCIM

    Provides single sign-on and SCIM support for secure access management.

  • Support Ticket Deflector

    Helps deflect support tickets by guiding users to knowledge base answers.

Casos de uso

  • #1

    Internal Knowledge Base

    Centralized knowledge sharing for employees and internal teams.

  • #2

    External Knowledge Base

    Public or customer-facing knowledge base for self-service support.

  • #3

    Software Documentation

    Product and software documentation for SaaS and tech teams.

  • #4

    SOP

    Standard operating procedure documentation and management.

  • #5

    User Manual

    Creation and delivery of user manuals and guides.

  • #6

    API Documentation

    Documentation of APIs for developers and integrators.

  • #7

    AI Chatbot

    AI-powered chatbot for automated support responses.

Lo mejor para:Customer Support teamsTechnical WritersProduct ManagersEngineersLeadershipSaaS companiesIT & Consulting firmsFinancial Services organizationsHealthcare organizationsEducation institutionsManufacturing companiesRetail businesses

Planes de precios

The official site offers Start free trial and Book a demo options along with a Pricing page and Enterprise section; specific plan details or pricing amounts are not clearly published.

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Preguntas frecuentes

What is Document360?
Document360 is AI-powered self-service knowledge base software for creating, managing, and delivering documentation and support content for customers and employees. It combines human authoring with generative AI tools for self-service experiences.
What core features does Document360 offer?
Core features include a Knowledge Base Portal for editors and reviewers, a branded Knowledge Base Site, an embeddable Knowledge Base Assistant, AI Search, AI Chatbot, AI Writing Agent, MCP Server for LLM connections, PDF and Word import, SSO & SCIM, and a Support Ticket Deflector.
What are common use cases for Document360?
Common use cases include internal and external knowledge bases, software documentation, SOPs, user manuals, API documentation, and AI chatbot support.
Who is Document360 designed for?
It serves Customer Support teams, Technical Writers, Product Managers, Engineers, Leadership, and organizations across SaaS, IT & Consulting, Financial Services, Healthcare, Education, Manufacturing, and Retail.
Does Document360 include AI capabilities?
Yes. Document360 provides AI Search for instant accurate answers, an AI Chatbot to automate support responses, an AI Writing Agent to generate documentation from prompts, videos, and other inputs, and an MCP Server to connect the knowledge base with large language models.
What is known about Document360 pricing?
Specific plan details and pricing amounts are not clearly published. The official website offers a free trial, demo booking, a Pricing page, and an Enterprise section.
What platforms and integrations does Document360 support?
Document360 is a web-based platform. Integrations and extensions include SSO & SCIM, Platform API, third-party help desks, chatbots, translation services, analytics tools, and team collaboration tools.

Document360 Contacto y redes sociales

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Información de la herramienta

Modelo de preciosUnknown
CategoríaProductividad
Etiquetas
knowledge baseAI documentationself-service supporttechnical writingcustomer supportsoftware documentation
Idiomaingles
Última actualización16 jul 2026
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