Spoki.it
FreemiumWhatsApp-first customer experience platform with AI agents, marketing automation, conversational CRM, and Voice AI for sales and support.
Información de la herramienta
¿Qué es Spoki.it?
Spoki is an Italian Customer Experience Management platform built on the official Meta WhatsApp Business API that unifies AI chatbots, marketing automation, broadcasts, a conversational CRM, and Voice AI so businesses can automate sales, customer support, and lead qualification across channels.
Características principales
AI Customer Support
24/7 LLM-powered customer service agent on the WhatsApp Business API that answers product, policy, order, and account questions from a trained knowledge base and escalates to humans with full context when needed.
AI Agents for WhatsApp and Voice
AI agents that detect intent, urgency, sentiment, and entities, then decide and execute the next action across WhatsApp, Voice, Email, or SMS, including CRM updates.
Knowledge Base Training
Upload FAQs, PDFs, website content, and internal docs so the AI retrieves and grounds every answer in company knowledge.
Seamless Human Handoff
Transfer conversations to human operators on intent (e.g. complaint or refund), low confidence, policy match, or custom business rules, with full context retained.
Marketing Automation and Broadcasts
Create unlimited workflows triggered by events with conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email, plus bulk messaging and abandoned cart recovery.
Voice AI Agent
AI voice agent that answers inbound and outbound calls 24/7 with a natural voice, qualifies leads, books appointments, and continues conversations across channels with full-context handoff.
Chatbot and Drag-and-Drop Flow Builder
Visual flow builder and chatbot builder designed for non-technical marketing and support teams, with pre-built templates and no coding required.
Conversational CRM and Team Inbox
Unified workspace with team inbox for managing conversations, assignments, resolution, and customer journey across marketing, sales, and support.
Analytics and Reporting
Real-time dashboards tracking message delivery, open rates, click-through rates, conversion rates, and ROI, with segmentation by channel, campaign, operator, and time period.
Casos de uso
- #1
24/7 Customer Support
Deploy an AI agent that handles FAQs, troubleshooting, and order questions around the clock from the company knowledge base while the team is offline.
- #2
Ecommerce FAQ Automation
Automate answers to common ecommerce questions about products, policies, orders, returns, and accounts on WhatsApp.
- #3
Human Handoff Routing
Route complex or sensitive conversations such as complaints, refunds, or low-confidence intents to human operators with full conversation context.
- #4
Lead Qualification and Sales Automation
Use AI agents to qualify leads, personalize outreach, recover abandoned carts, and drive sales across WhatsApp, voice, SMS, and email.
- #5
AI Voice Receptionist
Answer every call 24/7, qualify callers, book appointments automatically, and continue the conversation on other channels without growing the team.
Planes de precios
Free trial available with no credit card required. AI features are available on Service and Marketing plans. Full plan prices and limits are not clearly published by the official source.
Alternativas
Preguntas frecuentes
What is Spoki?
Does Spoki offer a free trial?
Which channels does Spoki support?
Can non-technical teams use Spoki?
How does Spoki handle human handoff?
What integrations does Spoki offer?
Spoki.it Contacto y redes sociales
- EmpresaSpoki
- Teléfono
- Correo electrónico de soporte
- Soporte
- Sitio web:
- Twitter
- Facebook
- Instagram
- YouTube
- LinkedIn
- TikTok
Reseñas
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