Thena logo

Thena

Freemium
-(0 Reseñas)
0 Guardado

AI customer support platform for B2B teams that unifies Slack, email, and chat into omni-channel ticketing with AI agents and automation.

Sitio web:https://www.thena.ai/
Añadido en:13 jul 2026
Visitantes mensuales:
14.8K
Redes sociales y correo electrónico:
AI customer supportB2B supportomni-channel ticketingSlack supportAI agentsworkflow automation
Visitar sitio web
Thena
Visite el sitio web oficial

Información de la herramienta

¿Qué es Thena?

Thena is an AI-powered customer support platform built for B2B teams. It unifies Slack, email, chat, and Microsoft Teams into omni-channel ticketing, with purpose-built AI agents, smart routing, branded help centers, and workflow automation so teams can resolve issues faster and handle complex B2B tasks from a single flow.

Características principales

  • Omni-channel ticketing

    Unify Slack, email, and chat conversations into trackable tickets with routing, response, and resolution in one flow.

  • Purpose-built AI agents

    AI agents that respond to customers, apply fields, create tickets, escalate issues, and handle repetitive or complex B2B tasks such as provisioning, renewals, and reporting.

  • Auto-triage and routing

    Automatically triage and route tickets using customizable boards and role-based controls to streamline team processes.

  • Branded support hub / help centers

    Consolidate support content and knowledge into branded private or public help centers.

  • AI + human workflow automation

    Trigger support workflows with smart AI and human logic for automated B2B support processes.

  • Slack-native customer support

    Detect and manage tickets directly in Slack with full account context for fast, focused support teams.

  • Multi-channel broadcasts

    Share product updates and announcements across Slack, Microsoft Teams, and email with precise targeting by account.

  • App integrations for AI agents

    Connect or build apps so AI agents can manage data and APIs.

  • Account and activity tracking

    Centralize customer data across Slack, email, and other channels for collaboration between human and AI agents.

Casos de uso

  • #1

    B2B customer support resolution

    Resolve customer issues at the point of origin across Slack, email, and chat with unified routing and AI-assisted responses.

  • #2

    Slack-native support operations

    Manage tickets and account context directly inside Slack so support teams stay fast and focused.

  • #3

    Automated B2B SaaS support tasks

    Use AI to resolve questions and execute B2B tasks such as provisioning, renewals, and reporting for outcomes rather than just answers.

  • #4

    Multi-channel product announcements

    Broadcast product updates and announcements to specific accounts across Slack, Teams, and email.

  • #5

    Knowledge consolidation

    Build branded private or public help centers that consolidate support content and knowledge.

Lo mejor para:B2B support teamsB2B SaaS companiesCustomer success and support organizations handling multi-channel B2B inquiries

Planes de precios

Free plan available with no credit card required; full pricing details not specified on the homepage snapshot.

Alternativas

E

Elephant

Elephant.ai is the #1 AI sales assistant that boosts website conversions, captures leads, and closes sales 24/7. With no coding required and multilingual support, it’s the ultimate tool for businesses looking to thrive online.

🇺🇸35.8%
5.2K
Herramientas empresarialesAI Sales Assistant+3
B2b Rocket

B2b Rocket

B2B Rocket's AI Agents automate lead generation and sales, helping businesses reach prospects 24/7 with personalized, multi-channel outreach.

🇺🇸31.2%
26K
Herramientas empresariales
Regie

Regie

Product details are not clearly published in the available source data.

🇺🇸38.9%
42K
Herramientas empresarialesRegie+2
Transparently.AI

Transparently.AI

AI-powered platform that detects accounting fraud and manipulation risk in financial statements of publicly listed companies.

🇺🇸44.4%
6.9K
Herramientas empresarialesAI fraud detection+11
11x

11x

Product details are not clearly published by the official source.

🇺🇸34.9%
85K
Herramientas empresarialesAI tool+2
FlyFin

FlyFin

FlyFin information and official resources

🇺🇸69.6%
21K
Herramientas empresarialesFlyFin+2
ResumeCoach

ResumeCoach

Online AI platform for building ATS-friendly resumes and cover letters, analyzing LinkedIn profiles, and practicing job interviews.

🇺🇸39.2%
150K
Herramientas empresarialesAI resume builder+11
Nominal

Nominal

Agentic AI platform that plugs into existing ERPs and systems to automate accounting close, consolidation, intercompany, and reconciliation workflows.

🇺🇸43.5%
14K
Herramientas empresarialesAgentic AI+11

Preguntas frecuentes

What is Thena?
Thena is an AI customer support platform for B2B teams that unifies Slack, email, chat, and Microsoft Teams into omni-channel ticketing with purpose-built AI agents and automation.
Which channels does Thena support?
Thena supports Slack, email, chat, and Microsoft Teams, turning conversations across these channels into trackable tickets with unified routing and resolution.
What can Thena’s AI agents do?
Purpose-built AI agents can respond to customers, apply fields, create tickets, escalate issues, and handle complex B2B tasks such as provisioning, renewals, and reporting.
Does Thena offer a free plan?
Yes. A free plan is available with no credit card required. Full pricing details are not clearly published on the official homepage snapshot.
Can I manage support tickets directly in Slack?
Yes. Thena provides Slack-native customer support so teams can detect and manage tickets directly in Slack with full account context.
Does Thena include help centers?
Yes. You can consolidate support content and knowledge into branded private or public help centers.

Thena Contacto y redes sociales

Visite el sitio web oficial

Reseñas

-

Comparte tu experiencia con esta herramienta...

Información de la herramienta

Modelo de preciosFreemium
CategoríaHerramientas empresariales
Etiquetas
AI customer supportB2B supportomni-channel ticketingSlack supportAI agentsworkflow automation
Idiomaingles
Última actualización16 jul 2026
Reclama esta herramienta