Aide
UnknownGoverned agentic AI that resolves customer support issues end-to-end inside your helpdesk.
Informations sur l’outil
Qu'est-ce que Aide ?
Aide is a governed agentic AI platform for customer experience. It deploys AI agents to resolve customer issues end-to-end inside existing helpdesks, assists human agents with copilots, automates workflows based on customer data, and analyzes conversations to surface automation and improvement opportunities while keeping teams in control.
Fonctionnalités principales
AI Agents for automated support
Deploy AI agents across support platforms and CRMs to automate conversations and execute actions with precision and control. Integrates with backend systems via MCP or API for customer context, and includes simulated testing, escalation to humans, and data retrieval.
Copilot for human agents
Automatically identifies ticket topics, surfaces relevant guidance and SOPs, applies smart tagging, suggests responses from similar tickets or help articles, and centralizes the knowledge base for consistent handling.
Workflow automation
Detects automatable issues, provides an automation blueprint ranked by volume and complexity, builds conditional workflows triggered by customer data, and sets up actions such as routing, tagging, and API connections.
Insights and reports
Analyzes all customer conversations, categorizes questions into topics, pinpoints improvement areas, monitors trends over time, and shares support insights with product and other business teams.
Agent Governance Engine
Ensures the AI acts only when certain and escalates otherwise. Supports scenario-by-scenario deployment, pre-live testing of every case, and full visibility into every AI decision.
Cas d'utilisation
- #1
End-to-end customer issue resolution
Resolve common customer service issues autonomously inside the existing helpdesk with governed AI agents that escalate when uncertain.
- #2
Human agent acceleration
Help support agents handle tickets faster with automatic topic detection, SOP guidance, smart tagging, and AI-suggested responses.
- #3
Support workflow automation
Identify high-volume repetitive issues from historical data and automate routing, tagging, and multi-system actions via conditional workflows.
- #4
Conversation analytics and continuous improvement
Categorize all interactions, surface pain points and trends, and share insights so teams can fix friction and decide what to automate next.
Plans tarifaires
No pricing model, plans, or cost details are stated on the official homepage; only a Get a demo call-to-action is present.
Alternatives
Foire aux questions
What is Aide?
How does Aide keep AI under control?
Which helpdesks does Aide work with?
How does Aide help human support agents?
Does Aide provide insights from customer conversations?
Is pricing publicly available for Aide?
Aide Contacts et réseaux sociaux
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