Chatwoot
Open SourceOpen-source AI-powered customer support platform with omnichannel shared inbox, help center, automation, and self-host or cloud options.
Informations sur l’outil
Qu'est-ce que Chatwoot ?
Chatwoot is an open-source AI-powered customer support platform that provides businesses with a unified customer support desk to manage conversations across live chat, email, messaging apps, and social channels, assisted by built-in AI and self-service tools. It can be self-hosted on your own infrastructure or used via cloud.
Fonctionnalités principales
Omnichannel Shared Inbox
Connect and manage customer conversations from website live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, TikTok, Telegram, LINE, SMS, and voice in a single collaborative dashboard.
Captain AI
Built-in AI agent and copilot that automates common questions, suggests responses, provides translations, and helps agents resolve conversations faster using help center and chat knowledge.
Website Live Chat
Customizable chat widget for websites with branding, language, and design options.
Automation Rules and Macros
Trigger actions on conditions and run one-click action sequences to reduce repetitive work.
Chatbots Integration
Integrate chatbots via Dialogflow and Rasa for automated conversational flows.
Knowledge Base / Help Center
Self-service help center portal for customers to find answers independently, with support for custom domains and multilingual content.
Conversation Management Tools
Labels, private notes, teams, assignments, priority levels, read receipts, collision detection, and advanced conversation filters for team collaboration.
Customer Profiles and CRM Data
Unified contact profiles with notes, custom attributes, segments, conversation history, pre-chat forms, CSV import, and Contacts API.
Reporting and Analytics
Real-time live view plus conversation, agent, team, inbox, label, and CSAT reports with export options.
Productivity Tools
Keyboard shortcuts, command bar, canned responses, and bulk actions to speed up agent workflows.
SLA Management and Auto-Assignment
Response time tracking, business hours, smart conversation routing, and agent capacity controls.
Security and Compliance
SOC 2 Type II compliance, data encryption at rest and in transit, audit logs, roles and permissions, SSO/SAML, and GDPR controls.
Cas d'utilisation
- #1
Omnichannel Customer Support
Centralize customer conversations from website, email, social media, and messaging platforms such as WhatsApp, Instagram, Facebook, Telegram, and LINE into one inbox.
- #2
AI-Assisted Agent Productivity
Use Captain AI to automate common questions, suggest replies, translate messages, and reduce support volume while agents focus on complex issues.
- #3
Self-Service Help Center
Deliver smooth self-service experiences so customers can find answers through a branded knowledge base portal.
- #4
Team Collaboration on Support Queues
Use shared inbox features such as teams, assignments, private notes, labels, and collision detection to resolve conversations efficiently.
- #5
Support Performance Measurement
Track agent, team, channel, and CSAT performance with live dashboards and detailed reports.
- #6
Privacy-Focused Self-Hosted Support
Host Chatwoot on your own infrastructure as a privacy-focused alternative to Intercom, Zendesk, and Freshdesk.
Plans tarifaires
Open-source with self-host option available; cloud offering advertises a free trial (15-day free trial, no credit card required). Detailed paid plan pricing is not specified in the provided official snapshots.
Alternatives
Foire aux questions
What is Chatwoot?
Can Chatwoot be self-hosted?
What channels does the omnichannel shared inbox support?
What is Captain AI?
Is there a free trial for Chatwoot?
Does Chatwoot include a knowledge base?
Chatwoot Contacts et réseaux sociaux
- Assistance
- Site Internet :
- Facebook
- Instagram
- YouTube
- LinkedIn
- GitHub
- Discord
Avis
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