Fin
UnknownAI customer agent that automates service, sales, and ecommerce support across the full customer journey
Informations sur l’outil
Qu'est-ce que Fin ?
Fin is an AI customer agent that delivers automated customer experiences for service, sales, and ecommerce by resolving queries, handling inbound sales, and managing shopping journeys with proprietary models and multi-channel support.
Fonctionnalités principales
Industry-leading resolution rates
Averages 76% resolution rates across more than 12,000 customers, with many exceeding 85%, currently handling 2 million weekly resolutions and improving by about 1% each month.
Proprietary Apex AI models
Runs on Apex 1.0 and Apex Flash models custom-trained on billions of customer experience interactions for higher resolution rates, faster responses, and reduced hallucinations.
Fin for Service
Delivers perfect customer service across the customer journey.
Fin for Sales
Handles inbound sales end-to-end.
Fin for Ecommerce
Handles the entire shopping journey.
Multi-channel operation
Works natively across Voice, Chat, email, Slack, social, and additional channels, with Apex Flash optimized for low-latency voice interactions.
Complex issue resolution
Resolves complex queries by reading and writing to third-party systems, updating accounts, processing payments and refunds, and troubleshooting technical issues.
Tech stack connectivity
Connects to systems via API, Data Connectors, or MCP to pull customer data, personalize responses, and take actions, with support for custom actions and workflows.
Helpdesk compatibility
Natively integrated with Intercom and works with Salesforce, HubSpot, Freshdesk, and other helpdesks, with setup possible in less than an hour and seamless human handoff preserving context.
Cas d'utilisation
- #1
Automated customer service
Resolves customer support issues with high accuracy using knowledge, history, and context across channels.
- #2
Inbound sales automation
Manages end-to-end inbound sales interactions for businesses.
- #3
Ecommerce customer journey support
Assists shoppers through the full shopping experience, including real-time order statuses and delivery updates from systems like Shopify.
Plans tarifaires
Homepage offers Start free trial, Contact sales, and a Pricing page link; no specific plan details or pricing figures provided in the source.
Alternatives
Foire aux questions
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Fin Contacts et réseaux sociaux
- SociétéIntercom
- Assistance
- Site Internet :
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