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Gupshup

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Enterprise conversational AI platform with autonomous AI agents for sales, marketing, and customer support across messaging channels.

Site Internet :https://www.gupshup.io/
Ajouté :13 juil. 2026
Visiteurs mensuels :
411.5K
Réseaux sociaux et e-mail :
conversational AIautonomous AI agentsomnichannel messagingWhatsApp AIcustomer support automationmarketing automation
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Informations sur l’outil

Qu'est-ce que Gupshup ?

Gupshup is an enterprise conversational AI platform that provides autonomous AI agents for sales, marketing, and customer support across messaging channels. It enables businesses to automate and personalize customer conversations at scale using AI agents on omnichannel messaging platforms, combining AI automation with human escalation for sales, marketing, commerce, and support workflows.

Fonctionnalités principales

  • Autonomous AI Agents

    Industry-trained AI agents that handle customer conversations for lead generation, sales, support, and engagement with real-time intent detection and personalization.

  • Gupshup Conversation Cloud

    Purpose-built platform for the conversational AI era to orchestrate workflows on rich messaging channels and turn interactions into business outcomes.

  • ACE LLM Model

    Proprietary fine-tuned ACE LLM model that delivers relatable, personalized, and value-adding dialogues instead of generic messages.

  • AI Co-Pilot

    Integrated AI assistant that empowers human agents with suggested responses, summarization, and productivity tools.

  • AI + Human Escalation

    Delegate routine conversations to AI agents for 24/7 engagement while escalating complex cases to human support teams with AI-powered escalation.

  • Omnichannel Messaging

    Support for conversations across WhatsApp, Instagram, SMS, RCS, and other preferred customer channels.

  • Automated Campaigns

    Orchestrate drip marketing campaigns triggered by third-party events or messaging signals such as reads, clicks, and journey progression, with industry-specific templates.

  • Shopify WhatsApp Integration

    Connect Shopify stores to recover carts, send order updates, drive repeat purchases, and automate support via trigger-based WhatsApp conversations powered by AI.

Cas d'utilisation

  • #1

    Assisted Sales and Shopping

    AI agents for assisted sales, product enquiries, and shopping experiences on WhatsApp and other channels.

  • #2

    Account Support and Service

    Automated account support, virtual enquiry assistants, and customer service with 24/7 availability and human escalation options.

  • #3

    Marketing Campaigns and Engagement

    Interactive sales campaigns, quizzes, gamification, targeted promotions, and personalized outreach across the customer lifecycle.

  • #4

    Banking and Financial Services

    Banking on the go, insurance and loan approvals, and customer KYC processes via conversational AI.

  • #5

    E-commerce Growth

    Cart recovery, order updates, repeat purchase drives, and automated support for Shopify and similar stores via WhatsApp.

Idéal pour :Global brands and organizationsMarketing teamsPerformance marketing teamsCommerce and growth teamsSales teamsCustomer support teamsEnterprise businesses seeking conversational AI automation

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Foire aux questions

What is Gupshup?
Gupshup is an enterprise conversational AI platform that provides autonomous AI agents for sales, marketing, and customer support across messaging channels, enabling businesses to automate and personalize conversations at scale with human escalation options.
What messaging channels does Gupshup support?
Gupshup supports omnichannel conversations across WhatsApp, Instagram, SMS, RCS, and Web.
How does Gupshup handle complex customer issues?
Gupshup uses AI + Human Escalation to let autonomous AI agents manage routine conversations for 24/7 engagement while escalating complex cases to human support teams, supported by an AI Co-Pilot for suggested responses and summarization.
Can Gupshup integrate with Shopify?
Yes, Gupshup offers a Shopify WhatsApp integration to connect stores for cart recovery, order updates, repeat purchases, and automated support via trigger-based WhatsApp conversations powered by AI.
Is pricing information available for Gupshup?
No pricing details, plans, or cost information are clearly published by the official source.
Who is Gupshup designed for?
Gupshup targets global brands and organizations, marketing teams, performance marketing teams, commerce and growth teams, sales teams, customer support teams, and enterprise businesses seeking conversational AI automation.

Gupshup Contacts et réseaux sociaux

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Informations sur l’outil

Modèle tarifaireInconnu
CatégorieChatbots et LLM
Tags
conversational AIautonomous AI agentsomnichannel messagingWhatsApp AIcustomer support automationmarketing automation
LangueAnglais
Dernière mise à jour16 juil. 2026
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