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Help.center

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AI-powered customer support with a knowledge base, chatbot, and shared inbox

Site Internet :https://help.center/
Ajouté :13 juil. 2026
Visiteurs mensuels :
33.9K
Réseaux sociaux et e-mail :
Customer supportAI chatbotKnowledge baseShared inboxAI searchHelp center
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Informations sur l’outil

Qu'est-ce que Help.center ?

Help.center is customer support software that combines an AI knowledge base, chatbot, shared inbox, AI search, and content analysis tools. Businesses can provide self-service support while routing unresolved conversations to their support team.

Fonctionnalités principales

  • AI chatbot

    Answers customer questions using help articles, FAQs, and connected websites.

  • AI knowledge base

    Create a branded, SEO-optimized help center with a rich-text editor and content that AI learns from as articles are published.

  • Shared inbox

    Route conversations that AI cannot resolve to a team inbox for replies, assignment, internal discussion, and resolution.

  • Content gap detection

    Analyze customer conversations to identify unanswered questions and suggest new or updated help articles.

  • AI search and chat

    Use semantic search to provide AI-summarized answers based on customer questions and relevant help content.

  • Multi-language support

    Answer customer questions in their language and translate the support experience using existing articles.

  • Article migration

    Import existing articles from Intercom, Zendesk, Freshdesk, and Crisp.

  • Custom domain hosting

    Host help center content on a custom domain or a website sub-folder such as company.com/help.

  • AI agent and API management

    Create, update, and publish articles through Claude, ChatGPT, or another AI assistant using the Help.center API.

  • Slack integration

    Deliver ticket notifications, replies, and discussions to the appropriate people in Slack.

  • AI discovery support

    Support llms.txt and Agent Skills so AI assistants can read, search, and manage help center content.

  • Human escalation

    Allow customers to escalate questions to the support team by email when AI cannot provide an answer.

Cas d'utilisation

  • #1

    Customer self-service

    Provide customer support through an AI chatbot, AI search, and a public knowledge base.

  • #2

    Support team collaboration

    Manage customer conversations, assign tickets, discuss issues internally, and resolve requests from one shared inbox.

  • #3

    Support content improvement

    Analyze conversations to identify knowledge gaps and prioritize new or updated help articles.

  • #4

    Help center migration

    Move existing support articles from Intercom, Crisp, Zendesk, or Freshdesk into Help.center.

  • #5

    Branded documentation hosting

    Publish help content on a company domain or sub-folder to support discoverability and SEO.

  • #6

    AI-assisted documentation management

    Create, update, and publish help articles through an AI assistant without using the dashboard.

Idéal pour :BusinessesCustomer support teamsModern teamsCompanies with customer-facing products

Plans tarifaires

Pricing details are not clearly published by the official source snapshots.

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Foire aux questions

What is Help.center?
Help.center is customer support software that combines an AI knowledge base, chatbot, shared inbox, AI search, and support content analysis tools.
Does Help.center include an AI chatbot?
Yes. The AI chatbot uses help articles, FAQs, and connected websites to answer customer questions.
Can Help.center route conversations to human support agents?
Yes. Conversations that AI cannot resolve can be routed to a shared inbox, and customers can escalate questions to the support team by email.
Which platforms can be used to migrate articles to Help.center?
The provided official-source facts identify Intercom, Zendesk, Freshdesk, and Crisp as supported article migration sources.
Does Help.center support multiple languages?
Yes. Help.center can answer customer questions in their language and translate the experience using existing articles.
Does Help.center integrate with Slack?
Yes. The Slack integration delivers ticket notifications, replies, and discussions to the appropriate people.
Can Help.center content be hosted on a custom domain?
Yes. Help.center supports hosting content on a custom domain or a website sub-folder such as company.com/help.
Is pricing for Help.center publicly confirmed?
Pricing details are not clearly published by the official source snapshots provided.

Help.center Contacts et réseaux sociaux

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Informations sur l’outil

Modèle tarifaireUnknown
CatégorieOutils professionnels
Tags
Customer supportAI chatbotKnowledge baseShared inboxAI searchHelp center
LangueAnglais
Dernière mise à jour16 juil. 2026
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