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Kapture CRM

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AI-powered customer experience automation across channels and workflows.

Site Internet :https://kapturecrm.com/
Ajouté :13 juil. 2026
Visiteurs mensuels :
732.2K
Réseaux sociaux et e-mail :
AI customer experienceCRMCustomer service automationAI agentsWorkflow automationOmnichannel support
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Kapture CRM
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Informations sur l’outil

Qu'est-ce que Kapture CRM ?

Kapture CRM, presented by Kapture CX, is an AI-powered customer experience platform for building and managing AI agents, automating service workflows, and coordinating human support across customer interaction channels. It supports enterprise customer operations in BFSI, retail, travel and hospitality, digital-native companies, and energy and utilities.

Fonctionnalités principales

  • AI agent builder

    Build, test, and deploy no-code AI agents across voice, chat, email, social channels, and workflows.

  • Workflow orchestration

    Coordinate AI agents and run multi-step workflows across systems.

  • Human-in-the-loop controls

    Define where humans provide oversight, approvals, or live process takeover within agent workflows.

  • Interaction auditing and quality management

    Record interactions against service standards, assess quality and adherence, and use results for coaching.

  • Operational intelligence

    Query operational data, identify patterns, receive recommendations, and act on recommended workflows.

  • Omnichannel customer support

    Manage customer interactions across web, mobile app, in-store, voice, chat, email, and social touchpoints.

  • Industry-specific automation

    Support customer service automation use cases for BFSI, retail, travel and hospitality, digital-native companies, and energy and utilities.

Cas d'utilisation

  • #1

    BFSI customer operations

    Automate collections, claims management, retail banking support, and loan lead acquisition.

  • #2

    Retail support

    Handle returns and refunds, order management, cart abandonment, and post-order customer journeys.

  • #3

    Travel and hospitality support

    Manage cancellations and refunds, booking assistance, travel concierge requests, and itinerary changes.

  • #4

    Digital-native customer operations

    Automate user onboarding, customer outreach, technical support, and subscription management.

  • #5

    Energy and utilities service

    Automate customer enrolment, outage management, service requests, and billing disputes.

Idéal pour :BFSI organizationsRetail businessesTravel and hospitality companiesDigital-native companiesEnergy and utilities organizationsCustomer service and support teamsEnterprise operations teams

Plans tarifaires

Pricing is not clearly published in the provided official-source facts.

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Foire aux questions

What is Kapture CRM?
Kapture CRM, presented by Kapture CX, is an AI-powered customer experience platform for building AI agents, automating workflows, and coordinating human support across customer service channels.
What channels does Kapture CRM support?
The platform supports voice, chat, email, social, web, mobile app, and in-store customer touchpoints.
Can Kapture CRM include human support in automated workflows?
Yes. Its human-in-the-loop controls let teams define where humans provide oversight, approvals, or live process takeover within agent workflows.
Which industries does Kapture CRM serve?
The provided official-source facts identify use cases for BFSI, retail, travel and hospitality, digital-native companies, and energy and utilities.
Is Kapture CRM pricing publicly available?
Pricing is not clearly published in the provided official-source facts.

Kapture CRM Contacts et réseaux sociaux

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Informations sur l’outil

Modèle tarifaireUnknown
CatégorieOutils professionnels
Tags
AI customer experienceCRMCustomer service automationAI agentsWorkflow automationOmnichannel support
LangueAnglais
Dernière mise à jour16 juil. 2026
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