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Chat Summary

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AI-powered summaries and insights for LiveChat conversations.

Site Internet :https://www.livechat.com/marketplace/apps/chat-summary
Ajouté :13 juil. 2026
Visiteurs mensuels :
2.0M
Réseaux sociaux et e-mail :
AI chat summariesCustomer supportLiveChatSentiment analysisConversation insightsChat reporting
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Chat Summary
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Informations sur l’outil

Qu'est-ce que Chat Summary ?

Chat Summary is a LiveChat marketplace app that uses OpenAI technology to generate concise summaries and conversation insights from chat transcripts.

Fonctionnalités principales

  • AI chat summaries

    Generates precise, comprehensive summaries from LiveChat transcripts using OpenAI natural language processing technology.

  • Automated summary generation

    Creates summaries automatically when chats are archived or selected tags are applied. Summaries can also be generated manually from the Details section.

  • Sentiment analysis

    Analyzes the sentiment and emotional tone of chat conversations.

  • Keyword and key-point extraction

    Extracts keywords, key points, and critical insights from chats.

  • Agent feedback

    Provides actionable feedback intended to help agents improve performance and customer interactions.

  • Centralized reporting

    Provides a reports section with generated summaries, chat and thread IDs, and full chat transcripts.

Cas d'utilisation

  • #1

    Conversation review

    Review archived chat conversations through generated summaries and full transcript details.

  • #2

    Agent performance improvement

    Use extracted insights and agent feedback to improve customer interaction quality.

  • #3

    Customer sentiment monitoring

    Identify the emotional tone and key discussion points in customer chats.

  • #4

    Chat reporting

    Track generated summaries together with chat and thread identifiers in a centralized reports section.

Idéal pour :LiveChat usersCustomer support teamsCustomer service agentsSupport managers

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Foire aux questions

What is Chat Summary?
Chat Summary is a LiveChat marketplace app that uses OpenAI technology to create summaries and insights from LiveChat chat transcripts.
What does Chat Summary analyze?
The app can analyze chat transcripts for summaries, sentiment, keywords, key points, and critical insights.
Can summaries be generated automatically?
Yes. Chat Summary can generate summaries when a chat is archived or when selected tags are applied. A summary can also be generated manually from the Details section.
Does Chat Summary include reporting?
Yes. Its reports section includes generated summaries, chat IDs, thread IDs, and full chat transcripts.
How much does Chat Summary cost?
The listed price is $5 per month per agent. The listing also states that users can start with 10,000 free tokens.
Which platform does Chat Summary work with?
The official listing states that Chat Summary works with LiveChat. Support for other chat platforms is not clearly published by the official source.

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Informations sur l’outil

Modèle tarifairePaid
CatégorieRédaction
Tags
AI chat summariesCustomer supportLiveChatSentiment analysisConversation insightsChat reporting
LangueAnglais
Dernière mise à jour16 juil. 2026
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