Loris
UnknownConversation intelligence that analyzes chat, email, and voice to reveal drivers, sentiment, resolution, and agent performance.
Informations sur l’outil
Qu'est-ce que Loris ?
Loris is a conversation intelligence platform that automatically analyzes all customer interactions—whether handled by humans or AI—across chat, email, and voice. It uncovers why customers reach out, how teams handle conversations, and what to improve in order to lower costs and increase loyalty.
Fonctionnalités principales
Conversation Insights
Analyze every customer interaction to uncover root causes driving contact volume and how sentiment shifts over time, enabling anticipation of problems and reduction of repeat contacts and churn.
Quality Assurance
Automatically evaluate every conversation for consistent, objective views of policy adherence, issue resolution, and agent performance, linking quality signals to outcomes like repeat contacts and escalations.
AI Agent Analytics
Track AI agent performance metrics including containment, transfers, abandonment, and sentiment to identify where automation succeeds or falls short and improve prompts, guardrails, and escalation strategies.
Cas d'utilisation
- #1
Increase conversions and revenue with AI commerce agents
Design AI agent experiences that resolve issues and guide customers through purchases by using conversation insights to optimize engagement timing and content.
- #2
Improve AI deflection without impacting customer experience
Gain a fuller picture of customer experience to raise deflection rates while maintaining quality.
- #3
Automate manual tasks and proactively address customer issues
Identify automation opportunities and emerging problems from conversations to shift from reactive to proactive operations.
- #4
Inform better product decisions
Use conversation data as a source of customer insights to improve products and processes.
- #5
Spot churn signals early
Detect retention risks from conversations and act before customers leave.
Plans tarifaires
Website presents Start for free and Book a demo options along with a Pricing page link; no detailed plan structure or costs are provided in the source.
Alternatives
Foire aux questions
What is Loris?
What channels does Loris analyze?
What are the main features of Loris?
Who is Loris designed for?
How can I get started with Loris?
Does Loris support AI agents?
Loris Contacts et réseaux sociaux
- SociétéContentsquare
- Assistance
- Site Internet :
- Instagram
- YouTube
- LinkedIn
Avis
Partagez votre expérience avec cet outil...