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Sierra

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Multilingual AI agents for customer experiences and complex service workflows

Site Internet :https://sierra.ai/
Ajouté :13 juil. 2026
Visiteurs mensuels :
263.1K
Réseaux sociaux et e-mail :
AI customer experienceAI agentsCustomer service automationMultilingual AIConversational AIContact center automation
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Sierra
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Informations sur l’outil

Qu'est-ce que Sierra ?

Sierra is an AI customer experience platform that helps businesses build, deploy, optimize, and scale multilingual agents across customer service channels. Its agents can handle customer interactions and complete complex tasks by connecting to business systems.

Fonctionnalités principales

  • Multichannel AI agents

    Deploy a single AI agent across chat, SMS, WhatsApp, email, voice, and ChatGPT, with support for 59 languages.

  • Complex task handling

    Connect agents to order management, CRM, and other systems of record to complete workflows such as insurance claims, order returns, and mortgage origination.

  • Agent building with Ghostwriter

    Create or modify production-ready multilingual, multichannel agents by describing desired behavior or uploading SOPs, transcripts, whiteboard photos, and audio recordings.

  • Agent optimization and testing

    Use automated monitoring, proactive insights, experiments, and automated agent updates to improve agent performance and conversation design.

  • Agent observability

    Inspect agent decisions, tool calls, knowledge lookups, latency, and other behavior with built-in testing and monitoring capabilities.

  • Agent memory and customer data

    Use conversation history, structured data from systems of record, and existing data warehouses to personalize customer experiences.

  • Recommendations and proactive engagement

    Configure strategies, audiences, and inventory for agent decisioning, and trigger next-best-action workflows across channels based on real-world signals.

Cas d'utilisation

  • #1

    Customer service automation

    Provide personalized customer support across chat, SMS, WhatsApp, email, voice, and ChatGPT.

  • #2

    Insurance claim processing

    Enable an AI agent to handle an insurance claim from start to finish by connecting it to relevant systems of record.

  • #3

    Order returns

    Allow an AI agent to process customer order returns as part of an end-to-end interaction.

  • #4

    Mortgage origination

    Support mortgage origination workflows through an AI agent connected to relevant business systems.

  • #5

    Agent performance analysis

    Analyze agent performance and customer conversations, identify interactions needing attention, and run experiments to improve outcomes.

Idéal pour :BusinessesCustomer experience teamsCustomer service teamsOperations teamsProduct teamsEngineering teams

Plans tarifaires

Sierra describes its pricing as outcome-based. Customers pay only when the software achieves specific valuable outcomes. No specific price is clearly published by the official source.

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Foire aux questions

What is Sierra?
Sierra is an AI customer experience platform for building, deploying, optimizing, and scaling multilingual agents across customer service channels.
Which channels does Sierra support?
Sierra supports chat, SMS, WhatsApp, email, voice, and ChatGPT. Its agents support 59 languages.
Can Sierra AI agents complete complex business tasks?
Yes. Sierra agents can connect to systems of record, including order management and CRM systems, to handle workflows such as insurance claims, order returns, and mortgage origination.
What is Ghostwriter in Sierra?
Ghostwriter helps create or modify production-ready multilingual, multichannel agents from plain-language descriptions or uploaded materials such as SOPs, transcripts, whiteboard photos, and audio recordings.
Does Sierra provide agent monitoring and testing?
Yes. Sierra provides monitoring, testing, observability, proactive insights, experiments, and automated agent updates. Teams can inspect decisions, tool calls, knowledge lookups, and latency.
How is Sierra priced?
Sierra describes its pricing as outcome-based, where customers pay only when the software achieves specific valuable outcomes. Specific prices are not clearly published by the official source.

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Informations sur l’outil

Modèle tarifairePaid
CatégorieOutils professionnels
Tags
AI customer experienceAI agentsCustomer service automationMultilingual AIConversational AIContact center automation
LangueAnglais
Dernière mise à jour16 juil. 2026
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