Stonly
UnknownThe knowledge platform for better, faster customer service.
Informations sur l’outil
Qu'est-ce que Stonly ?
Stonly is a knowledge management platform for customer service that creates interactive guides, knowledge bases, and AI tools to speed support agents and enable customer self-service. It provides a knowledge platform that helps support teams create personalized, interactive knowledge and guides so agents resolve issues faster and more customers can self-serve with AI and process automation.
Fonctionnalités principales
Interactive Guides
Create articles and interactive guides that handle support situations better than a standard knowledge base, helping customers resolve issues without overwhelm and agents follow complex processes correctly.
Knowledge Base
Central knowledge base capabilities for managing structured knowledge used by agents, customers, and AI.
AI Answers and Conversational AI Bot
Provide confident answers backed by verified, structured knowledge with a Conversational AI Bot; also summarize tickets, suggest resolution paths, and generate responses via AI Agent Assist.
Knowledge Agents and Business Process Agents
AI and process automation agents that work with structured knowledge for support workflows.
The Widget
Surface knowledge and forms via a widget on sites or products.
Contact Forms
Build interactive contact forms that capture the right information, qualify submissions, route to the right place, suggest self-service resolutions, and work across devices via link, embed, or widget.
Checklists and Surveys
Platform capabilities for checklists and surveys as part of knowledge and support workflows.
Knowledge Management at Scale Tools
Includes versioning, access rights, feedback, templates, user-level analytics, multimedia editor, metadata, scheduled publishing, workflow editor, custom design, pageview analytics, modules, tagging, collaboration tools, auto-translate, reusable snippets, WYSIWYG editor, code blocks, view management, content migration, review flows, custom reporting, SEO optimization, content segmentation, and content health.
Cas d'utilisation
- #1
Support Agent Knowledge
Make it easy for support agents to find information quickly and follow processes correctly every time, reducing resolution time and agent errors.
- #2
Customer Self-Service
Guide customers to self-solve more issues, including complex ones, decreasing support tickets and increasing first-touch resolution.
- #3
Contact Forms
Create engaging interactive contact forms that qualify, route, resolve no-touch issues, and collect richer data from customers and leads.
- #4
AI Chatbot and Self-Serve Troubleshooting
Use AI chatbot and troubleshooting flows powered by structured knowledge for self-service.
- #5
Support Agent Decision Trees and New User Onboarding
Support agent decision trees and new user onboarding via interactive knowledge and guides.
- #6
Sales Enablement
Use cases include sales enablement with structured knowledge and guides.
Plans tarifaires
A Pricing page is linked on the site but no pricing model, plans, or costs are described in the provided official source snapshots.
Alternatives
Foire aux questions
What is Stonly?
What core features does Stonly offer?
Who is Stonly designed for?
What integrations does Stonly support?
How can customers access Stonly knowledge?
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Stonly Contacts et réseaux sociaux
- Assistance
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