Teloz
UnknownAI-powered cloud contact center and unified communications platform for US teams with phone, SMS, omnichannel channels, and AI receptionist.
Informations sur l’outil
Qu'est-ce que Teloz ?
Teloz is an AI-powered cloud contact center and unified communications platform that unifies carrier-grade calling, business SMS, video, omnichannel messaging, AI receptionist, agent assist, and real-time analytics in one dashboard without hardware. It is built for US teams to handle inbound calls with NLP routing so issues can be fixed during the call.
Fonctionnalités principales
Cloud Phone System
Carrier-grade HD voice calling for US and Canada, business SMS/MMS with 10DLC handled, video meetings, browser webphone, shared lines, call queues, multi-level auto attendant, and drag-and-drop call-flow designer with no hardware required.
AI Receptionist
Natural language processing-based virtual receptionist that answers every inbound call in parallel, qualifies callers, books appointments, updates CRM, transcribes and summarizes calls, provides multilingual greetings, and warm-transfers with full context 24/7 in brand voice.
Auto Attendant & Virtual Receptionist
Always-on reception with custom text-to-speech or uploaded greetings, dial-by-name and extension directory, time-of-day and holiday routing, language detection, fallback to voicemail or queues, and editable schedules including snow-day overrides.
Omnichannel Contact Center
Skills-based ACD, queues, supervisor dashboards, and one unified inbox for voice, SMS, web chat, WhatsApp, and social channels.
Business SMS
Two-way text messaging with media (MMS), group threads, templates, automations, and 10DLC/TCR registration handled on every Teloz number.
AI Agent Assist
Live whisper prompts, inline chat nudges, per-call sentiment scoring, and searchable transcripts to coach agents in real time during calls.
Real-time Analytics
Live supervisor dashboards showing call volume and wait times by queue/skill/location, agent status and wrap time, customer sentiment across voice and chat, and QoS telemetry (jitter, latency, packet loss) per call, with exportable custom reports.
100+ Integrations
Native CRM and messaging integrations with click-to-call, screen pops, automatic activity logging, open API, and webhooks for tools including Salesforce, HubSpot, Zoho, Pipedrive, and Zendesk.
Cas d'utilisation
- #1
Medical practice reception
Route emergency vs appointment, billing, and nurse calls with custom greetings, bilingual options, after-hours handling, and callback requests while reducing missed leads.
- #2
Law firm call handling
Record quality notices, route new matters vs existing clients, and direct callers to reception with professional auto-attendant menus.
- #3
Retail store support
Announce hours, route to store hours info, online orders, or team members, and apply holiday and blackout-day schedules automatically.
- #4
US support and contact center operations
Handle inbound calls with AI routing and NLP, provide omnichannel inbox, real-time supervisor visibility, and CRM-synced logging so issues are fixed during the call.
Plans tarifaires
Free trial available with no credit card required for setup. Site references plans and a Pricing page, but no specific plan names, prices, or freemium details are clearly published by the official source.
Alternatives
Foire aux questions
What is Teloz?
Does Teloz require hardware?
What does the AI Receptionist do?
Is a free trial available?
Which integrations does Teloz support?
Who is Teloz built for?
Teloz Contacts et réseaux sociaux
- AdresseRoom 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, KLN, HK
- E-mail d'assistance
- Assistance
- Site Internet :
- Twitter
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- Instagram
- LinkedIn
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