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Level AI

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AI-powered contact center performance and conversation intelligence

Site Internet :https://thelevel.ai/
Ajouté :13 juil. 2026
Visiteurs mensuels :
43.3K
Réseaux sociaux et e-mail :
Contact center AIConversation analyticsQuality assuranceAgent assistSpeech recognitionCustomer experience
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Level AI
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Informations sur l’outil

Qu'est-ce que Level AI ?

Level AI is a contact center AI platform that analyzes customer interactions, supports quality assurance and agent assistance, and turns conversation data into operational insights.

Fonctionnalités principales

  • Interaction scoring and analysis

    Scores and analyzes customer interactions across support channels to identify patterns and provide conversation insights.

  • Automated quality assurance

    Uses generative AI to automate quality assurance and supports analysis of 100% of interactions.

  • Agent assist

    Provides real-time AI-powered support and insights for contact center agents.

  • Conversation analytics

    Provides real-time conversation analytics, dashboards, and actionable insights for contact center operations.

  • Voice agents

    Deploys voice agents as part of its customer experience platform.

  • Custom analytics dashboards

    Enables users to build custom dashboards and monitor team performance indicators.

  • Agent screen recording

    Includes agent screen recording among its customer experience capabilities.

  • Voice of the Customer

    Provides Voice of the Customer capabilities for applying customer interaction intelligence across the business.

  • Speech recognition

    Includes speech recognition as part of its AI capabilities.

Cas d'utilisation

  • #1

    Contact center performance improvement

    Optimize contact center processes and improve agent productivity using insights from customer conversations.

  • #2

    Quality monitoring

    Monitor support team performance and standardize quality at scale through automated interaction analysis.

  • #3

    Regulatory compliance monitoring

    Monitor customer interactions for regulatory compliance requirements.

  • #4

    Sales performance

    Use customer interaction intelligence to identify opportunities to improve sales performance.

  • #5

    Customer experience management

    Analyze customer feedback and conversations to identify customer needs, problems, and risks.

  • #6

    BPO quality management

    Support consistent quality across business process outsourcing operations.

Idéal pour :Contact center leadersContact center agentsCustomer experience leadersSupport teams

Plans tarifaires

Pricing details are not clearly published by the official source.

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Foire aux questions

What is Level AI used for?
Level AI is used to improve contact center performance by analyzing customer interactions, monitoring quality, assisting agents, and turning conversation data into operational insights.
What quality assurance features does Level AI provide?
Level AI provides automated quality assurance powered by generative AI and supports analysis of 100% of interactions.
Does Level AI offer agent assistance?
Yes. Level AI provides real-time AI-powered agent assistance and insights for contact center agents.
Does Level AI provide conversation analytics?
Yes. The platform provides real-time conversation analytics, dashboards, and actionable insights across support channels.
Who is Level AI designed for?
Level AI is designed for contact center leaders, agents, customer experience leaders, and support teams.
How much does Level AI cost?
Pricing is not clearly published by the official source. The company provides a request-demo page for contact.

Level AI Contacts et réseaux sociaux

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Informations sur l’outil

Modèle tarifaireUnknown
CatégorieOutils professionnels
Tags
Contact center AIConversation analyticsQuality assuranceAgent assistSpeech recognitionCustomer experience
LangueAnglais
Dernière mise à jour16 juil. 2026
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