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Yuma

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AI agents for ecommerce brands that automate support, sales, social, and chat conversations end-to-end.

Site Internet :https://yuma.ai/
Ajouté :13 juil. 2026
Visiteurs mensuels :
35.2K
Réseaux sociaux et e-mail :
AI agentsecommerce automationcustomer supportsales AIsocial AIchat AI
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Informations sur l’outil

Qu'est-ce que Yuma ?

Yuma is a platform of specialized AI agents built for ecommerce brands. It automates customer journeys across post-purchase support, pre-purchase sales questions, social channels, and chat. The agents resolve tickets and inquiries by taking actions—not just sending replies—while integrating with existing helpdesks and stores. It covers every stage of the customer journey, connecting to any ecommerce platform via helpdesk.

Fonctionnalités principales

  • Support AI

    AI agents that plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end with pre-built automations, real-time carrier data, and brand voice across channels.

  • Sales AI

    AI Q&A widget on product pages that answers sizing, compatibility, ingredients, and comparison questions in real time and brand voice to reduce support tickets and support revenue goals.

  • Social AI

    Monitors Facebook and Instagram to auto-reply to routine questions, hide spam, amplify positive mentions, flag churn signals, and automate social moderation in brand voice.

  • Chat AI

    Delivers real-time support, AI assist on every page, instant question resolution, and AI-powered support experiences.

  • Ask Yuma continuous improvement

    Reads every ticket handled by other agents, identifies issues, and ships fixes so automations improve over time.

  • Process Builder and Auto-Pilots

    Tools for building automations, AI agents, conversations panel, hard limits, and tracking automation health.

Cas d'utilisation

  • #1

    Automate product exchanges

    Handle size or color product exchange requests without agent involvement.

  • #2

    Process returns and refunds

    Instantly process returns and refunds with zero agent time.

  • #3

    Automate order status updates (WISMO)

    Provide order tracking links and status updates for where-is-my-order inquiries.

  • #4

    Boost average order value

    Increase AOV across shoppers via pre-purchase AI assistance and upsells to high purchase intent.

  • #5

    Drive sales through social DMs

    Convert social direct messages into sales while auto-replying to reviews and detecting comment intent.

  • #6

    Resolve billing and subscription issues

    Handle billing problems and subscription management workflows autonomously.

  • #7

    Deliver real-time chat support

    Improve chat quality, resolve questions instantly, and add AI-powered support with minimal code.

Idéal pour :E-commerce brandsCX ManagersD2C Growth LeadersE-commerce support and sales teams

Plans tarifaires

30-day free trial available. Demo booking required. No public pricing tiers or exact costs listed on source pages.

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Foire aux questions

What is Yuma?
Yuma provides AI agents for ecommerce brands that automate support, sales, social, and chat conversations end-to-end. Agents resolve tickets and inquiries by taking actions while integrating with existing helpdesks and stores.
What can Yuma's Support AI handle?
Support AI plugs into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end using pre-built automations, real-time carrier data, and brand voice.
How does Yuma help with sales?
Sales AI offers a Q&A widget on product pages that answers sizing, compatibility, ingredients, and comparison questions in real time and brand voice.
Does Yuma support social media channels?
Yes. Social AI monitors Facebook and Instagram to auto-reply to routine questions, hide spam, amplify positive mentions, flag churn signals, and automate social moderation in brand voice.
What platforms and integrations does Yuma support?
Yuma works on the web, with Shopify, and any ecommerce platform via helpdesk connection. Integrations include Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Recharge, and Salesforce.
Is there a free trial for Yuma?
Yes. A 30-day free trial is available. A demo booking is required. No public pricing tiers or exact costs are listed on the official source pages.
Who is Yuma designed for?
Yuma is built for ecommerce brands, CX managers, D2C growth leaders, and ecommerce support and sales teams.
How can I contact Yuma AI?
Visit the contact page at https://yuma.ai/contact-us. The company address is 245 Main Street, 2nd Floor, Cambridge, MA, 02142, US. Support resources are available at https://yuma.ai/faq and related pages.

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Informations sur l’outil

Modèle tarifairePaid
CatégorieOutils professionnels
Tags
AI agentsecommerce automationcustomer supportsales AIsocial AIchat AI
LangueAnglais
Dernière mise à jour16 juil. 2026
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