Alchemer

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Online survey software and customer experience platform that unifies surveys, reviews, listings, and social feedback into actionable intelligence with purpose-built AI.

ウェブサイト:https://alchemer.com/
追加日:2026年7月13日
月間訪問者数:
9.1M
ソーシャルと電子メール:
Survey SoftwareCustomer ExperienceFeedback ManagementPurpose-built AIReputation ManagementDigital Experience
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Alchemer
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Alchemerとは何ですか?

Alchemer is an online survey software and customer experience platform that transforms feedback from surveys, reviews, listings, social media, and other channels into clear insights and action. It combines survey tools, digital experience management, reputation management, and purpose-built AI for analysis so teams can capture every signal and turn it into decisions.

コア機能

  • In-app customer conversations

    Start conversations in the Message Center based on customer responses to Love Dialog or Prompts, continue via built-in messaging, assign messages to team members, and proactively message customer groups.

  • In-app customer interactions

    Show Love Dialogs to gauge sentiment, Rating Dialogs to encourage app store reviews, Prompts with action buttons, and in-app Surveys at optimal moments to collect feedback.

  • Experience customization

    Fully customize the look and feel of interactions to match branding, add images and rich text to Prompts and Surveys, and support translations for the right language.

  • Reporting and analytics

    Use Alchemer Love Percent and Fan Signals to identify customer sentiment toward the app and annotate insights.

  • Purpose-built AI for feedback

    AI that turns surveys, reviews, and customer feedback into decisions and action, including AI Sentiment Analysis and AI Review Signals.

  • Omnichannel feedback collection

    Bring together feedback from surveys, online reviews, listings, social media, and more to capture every signal across the organization.

  • Clarity dashboard and competitive intelligence

    Dashboard, AI Sentiment Analysis, Competitive Intelligence, and AI Review Signals under Clarity products for insight and analysis.

  • Survey and digital experience tools

    Collect product suite including Survey, Digital Experience, Reputation Management, and Social Media Management.

使用例

  • #1

    Customer Experience

    Capture and act on customer feedback across channels to improve experiences and turn insights into action.

  • #2

    Market Research

    Conduct trusted market research, brand health tracking, and panel services to gather specialized audience insights.

  • #3

    Employee Engagement

    Support employee engagement initiatives as a listed solution area for organizations.

  • #4

    In-app feedback and ratings

    Engage app users with Love Dialogs, Rating Dialogs, Prompts, and Surveys to collect in-the-moment feedback and app store ratings.

以下に最適:Customer-obsessed teamsMulti-location businessesMission-based organizationsGovernment organizationsEducation institutionsNon-profit organizationsFinancial services teamsFood and beverage businessesRetail organizationsSoftware companiesHospitality businessesAutomotive companies

料金プラン

Pricing page is linked on the site; public snapshots provide no plan tiers, free trial details, or price amounts. Demo request is offered.

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よくある質問

What is Alchemer?
Alchemer is an online survey software and customer experience platform that unifies surveys, reviews, listings, and social feedback into actionable intelligence with purpose-built AI.
What can Alchemer help teams do?
It transforms customer feedback from surveys, reviews, and other channels into clear insights and action through online survey tools, digital experience management, reputation management, and AI-powered analysis.
Does Alchemer support in-app feedback?
Yes. Teams can show Love Dialogs, Rating Dialogs, Prompts, and Surveys inside mobile apps, start conversations in the Message Center, and customize the look and language of interactions.
What AI capabilities does Alchemer offer?
Alchemer includes purpose-built AI for feedback such as AI Sentiment Analysis and AI Review Signals that help turn surveys, reviews, and customer feedback into decisions and action.
Is Alchemer pricing publicly listed?
Public official sources do not clearly publish plan tiers, free trial details, or exact prices. A pricing page and demo request option are available on the official site.
Who typically uses Alchemer?
It is used by customer-obsessed teams and organizations across industries including multi-location businesses, government, education, non-profits, financial services, retail, software, hospitality, and more.

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ツール情報

料金モデルUnknown
カテゴリデータ分析
タグ
Survey SoftwareCustomer ExperienceFeedback ManagementPurpose-built AIReputation ManagementDigital Experience
言語英語
最終更新日2026年7月16日
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