Cognigy logo

Cognigy

Unknown
-(0 レビュー)
0 保存済み

Generative and conversational AI for enterprise contact centers

ウェブサイト:https://www.cognigy.com/
追加日:2026年7月13日
月間訪問者数:
83.5K
ソーシャルと電子メール:
Conversational AIGenerative AIContact Center AICustomer ServiceVoice AIChatbots
ウェブサイトにアクセス
Cognigy
公式ウェブサイトにアクセス

ツール情報

Cognigyとは何ですか?

NiCE Cognigy is an enterprise platform for deploying AI-powered customer service agents and agent-assist capabilities across voice, chat, messaging, and other contact center workflows.

コア機能

  • AI customer service agents

    Deploy AI agents designed to understand, decide, and resolve customer service interactions.

  • Voice AI

    Support voice conversations for contact center customer service use cases.

  • Chat and messaging agents

    Use AI agents to support customer journeys across chat and messaging channels.

  • AI-powered agent assist

    Augment human contact center agents with AI Copilot and related agent-assistance capabilities.

  • AI Agent Studio

    Provide an AI Agent Studio for working with the platform's AI agent capabilities.

  • Knowledge AI

    Provide Knowledge AI as part of the customer service platform.

  • AI operations and orchestration

    Support AI operations and orchestration for managing AI-powered customer service experiences.

  • Insights and analytics

    Provide insights and analytics capabilities for AI-powered customer service operations.

使用例

  • #1

    Contact center automation

    Automate customer service interactions across contact center channels.

  • #2

    Voice customer service

    Use AI agents for voice conversations in contact center environments.

  • #3

    Chat and messaging customer service

    Support customer journeys through AI agents on chat and messaging channels.

  • #4

    Agent augmentation

    Assist human customer service agents with AI-powered agent-assist capabilities.

  • #5

    Sales and marketing assistance

    Deploy AI agents for sales and marketing workflows.

  • #6

    Industry customer service

    Support customer service use cases for airlines, automotive, finance and banking, healthcare, insurance, retail and e-commerce, telecommunications, and utilities.

以下に最適:Enterprise contact centersCustomer service teamsHuman contact center agentsAirlinesAutomotive companiesFinancial and banking organizationsHealthcare organizationsInsurance companiesRetail and e-commerce organizationsTelecommunications companiesUtilities

料金プラン

The official homepage says "Get a demo or try free now!" but the available official information does not specify pricing terms, plans, amounts, or eligibility.

代替案

E

Elephant

Elephant.ai is the #1 AI sales assistant that boosts website conversions, captures leads, and closes sales 24/7. With no coding required and multilingual support, it’s the ultimate tool for businesses looking to thrive online.

🇺🇸35.8%
5.2K
ビジネスツールAI Sales Assistant+3
B2b Rocket

B2b Rocket

B2B Rocket's AI Agents automate lead generation and sales, helping businesses reach prospects 24/7 with personalized, multi-channel outreach.

🇺🇸31.2%
26K
ビジネスツール
Transparently.AI

Transparently.AI

AI-powered platform that detects accounting fraud and manipulation risk in financial statements of publicly listed companies.

🇺🇸44.4%
6.9K
ビジネスツールAI fraud detection+11
Regie

Regie

Product details are not clearly published in the available source data.

🇺🇸38.9%
42K
ビジネスツールRegie+2
11x

11x

Product details are not clearly published by the official source.

🇺🇸34.9%
85K
ビジネスツールAI tool+2
FlyFin

FlyFin

FlyFin information and official resources

🇺🇸69.6%
21K
ビジネスツールFlyFin+2
ResumeCoach

ResumeCoach

Online AI platform for building ATS-friendly resumes and cover letters, analyzing LinkedIn profiles, and practicing job interviews.

🇺🇸39.2%
150K
ビジネスツールAI resume builder+11
Nominal

Nominal

Agentic AI platform that plugs into existing ERPs and systems to automate accounting close, consolidation, intercompany, and reconciliation workflows.

🇺🇸43.5%
14K
ビジネスツールAgentic AI+11

よくある質問

What is NiCE Cognigy?
NiCE Cognigy is an enterprise platform for deploying generative and conversational AI agents across contact center voice, chat, messaging, and agent-assist workflows.
What channels does Cognigy support?
The official information describes support for voice, chat, and messaging customer service journeys.
Can Cognigy assist human contact center agents?
Yes. Cognigy provides AI-powered agent-assist capabilities, including AI Copilot, to augment human contact center agents.
Which contact center integrations are listed for Cognigy?
The listed integrations are Avaya, AWS, Genesys, NiCE, Microsoft, and 8x8. The available information does not specify technical integration requirements or configuration details.
How much does Cognigy cost?
Pricing terms, plans, amounts, and eligibility are not clearly published in the available official information. The official homepage invites visitors to get a demo or try the product for free.
How can I contact NiCE Cognigy?
The published contact information includes info@cognigy.com, the address Kesselstraße 3, Düsseldorf, 40221, DE, and the official contact page at https://www.cognigy.com/contact-us.

Cognigy 連絡先とソーシャルメディア

公式ウェブサイトにアクセス

レビュー

-

このツールの使用経験を共有してください...

ツール情報

料金モデルUnknown
カテゴリビジネスツール
タグ
Conversational AIGenerative AIContact Center AICustomer ServiceVoice AIChatbots
言語英語
最終更新日2026年7月16日
このツールを請求する