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Document360

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AI-powered self-service knowledge base software for creating, managing, and delivering documentation and support content.

ウェブサイト:https://document360.com/
追加日:2026年7月13日
月間訪問者数:
106.0K
ソーシャルと電子メール:
knowledge baseAI documentationself-service supporttechnical writingcustomer supportsoftware documentation
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Document360
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Document360とは何ですか?

Document360 is an intelligent knowledge base platform that combines human authoring with generative AI tools to create, organize, and deliver self-service documentation, answers, and support experiences for customers and employees across internal and external use cases.

コア機能

  • Knowledge Base Portal

    Advanced portal for editors, writers, and reviewers featuring a state-of-the-art editor, category manager, analytics, and more.

  • Knowledge Base Site

    Branded public or private knowledge base site with a custom home page and domain for customers and employees.

  • Knowledge Base Assistant

    Embeddable widget that connects a product or website to the knowledge base so users can get answers anywhere.

  • AI Search

    Finds accurate answers instantly within the knowledge base.

  • AI Chatbot

    Automates customer support responses using the knowledge base.

  • AI Writing Agent

    Generates documentation from prompts, videos, and other inputs.

  • MCP Server

    Connects the knowledge base with large language models.

  • Import from PDF & Word

    Supports importing content from PDF and Word documents.

  • SSO & SCIM

    Provides single sign-on and SCIM support for secure access management.

  • Support Ticket Deflector

    Helps deflect support tickets by guiding users to knowledge base answers.

使用例

  • #1

    Internal Knowledge Base

    Centralized knowledge sharing for employees and internal teams.

  • #2

    External Knowledge Base

    Public or customer-facing knowledge base for self-service support.

  • #3

    Software Documentation

    Product and software documentation for SaaS and tech teams.

  • #4

    SOP

    Standard operating procedure documentation and management.

  • #5

    User Manual

    Creation and delivery of user manuals and guides.

  • #6

    API Documentation

    Documentation of APIs for developers and integrators.

  • #7

    AI Chatbot

    AI-powered chatbot for automated support responses.

以下に最適:Customer Support teamsTechnical WritersProduct ManagersEngineersLeadershipSaaS companiesIT & Consulting firmsFinancial Services organizationsHealthcare organizationsEducation institutionsManufacturing companiesRetail businesses

料金プラン

The official site offers Start free trial and Book a demo options along with a Pricing page and Enterprise section; specific plan details or pricing amounts are not clearly published.

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よくある質問

What is Document360?
Document360 is AI-powered self-service knowledge base software for creating, managing, and delivering documentation and support content for customers and employees. It combines human authoring with generative AI tools for self-service experiences.
What core features does Document360 offer?
Core features include a Knowledge Base Portal for editors and reviewers, a branded Knowledge Base Site, an embeddable Knowledge Base Assistant, AI Search, AI Chatbot, AI Writing Agent, MCP Server for LLM connections, PDF and Word import, SSO & SCIM, and a Support Ticket Deflector.
What are common use cases for Document360?
Common use cases include internal and external knowledge bases, software documentation, SOPs, user manuals, API documentation, and AI chatbot support.
Who is Document360 designed for?
It serves Customer Support teams, Technical Writers, Product Managers, Engineers, Leadership, and organizations across SaaS, IT & Consulting, Financial Services, Healthcare, Education, Manufacturing, and Retail.
Does Document360 include AI capabilities?
Yes. Document360 provides AI Search for instant accurate answers, an AI Chatbot to automate support responses, an AI Writing Agent to generate documentation from prompts, videos, and other inputs, and an MCP Server to connect the knowledge base with large language models.
What is known about Document360 pricing?
Specific plan details and pricing amounts are not clearly published. The official website offers a free trial, demo booking, a Pricing page, and an Enterprise section.
What platforms and integrations does Document360 support?
Document360 is a web-based platform. Integrations and extensions include SSO & SCIM, Platform API, third-party help desks, chatbots, translation services, analytics tools, and team collaboration tools.

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料金モデルUnknown
カテゴリ生産性向上
タグ
knowledge baseAI documentationself-service supporttechnical writingcustomer supportsoftware documentation
言語英語
最終更新日2026年7月16日
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