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Serviceaide

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AI-powered enterprise platform for digital service management, knowledge management, ticket deflection, and automated support across IT and business units.

ウェブサイト:https://www.serviceaide.com/
追加日:2026年7月13日
月間訪問者数:
56.8K
ソーシャルと電子メール:
AIAgentic AIITSMDigital Service ManagementKnowledge ManagementTicket Deflection
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ツール情報

Serviceaideとは何ですか?

Serviceaide is an AI-powered enterprise platform that delivers service, automation, and digital service management solutions. It helps organizations access knowledge, deflect tickets, resolve issues on first contact, manage change, and streamline service delivery for IT, HR, facilities, governance, and related teams.

コア機能

  • Luma AI

    Agentic AI engine for service automation and user support that delivers intelligent automation, conversational support, and proactive service insights.

  • Ticket Deflection

    Helps users solve problems on their own without creating a support ticket.

  • Knowledge Management

    Keeps helpful answers organized and enables capture, curation, and connection of enterprise knowledge so users can find what they need quickly.

  • First Contact Resolution 24/7

    Solves issues immediately at any time of day without unnecessary wait or delay.

  • ChangeGear ITSM

    Streamlines and automates enterprise service and support management processes, including change management, service desk, and service manager capabilities.

  • Change Manager

    Automates, assesses risk, and controls changes.

  • Service Desk

    Centralized hub for all user support and service requests.

  • Service Manager

    Centralized management, automation, and control for all services.

  • Luma Knowledge

    Provides access to knowledge where users work.

  • Luma AI Skills

    Supports automated decisions, conversational support, and proactive service insights.

  • AISM

    AI-driven integrated service management for service providers that unifies and optimizes delivery across units with workflow management, collaboration, incident management, analytics, and knowledge management.

  • DSM

    Digital service management solution that unifies tools to handle incidents, changes, and requests seamlessly as an intelligent CoPilot for IT, HR, facilities, and governance.

使用例

  • #1

    Change Management

    Streamline approvals, ensure compliance, and accelerate transformation for teams dealing with slow change processes.

  • #2

    Knowledge Management

    Capture, curate, and connect enterprise knowledge so regulated teams and support staff can access answers quickly.

  • #3

    Service Management

    Deliver faster, smarter service experiences at scale for organizations facing high ticket volumes and disconnected systems.

  • #4

    IT, HR, Facilities, and Governance Support

    Act as an intelligent CoPilot that enhances service delivery across IT, HR, facilities, and governance functions.

以下に最適:Enterprise service and support teamsRegulated teamsFortune 100 enterprisesIT teamsHR teamsFacilities teamsGovernance teamsService providers

料金プラン

A Pricing page is linked on the official website, but specific plans, tiers, or pricing details are not clearly published in the provided source snapshot.

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よくある質問

What is Serviceaide?
Serviceaide is an AI-powered enterprise platform for digital service management, knowledge management, ticket deflection, and automated support that helps organizations streamline service delivery across IT and business units.
What is Luma AI?
Luma AI is Serviceaide’s agentic AI engine for service automation and user support. It delivers intelligent automation, conversational support, and proactive service insights.
How does Serviceaide help with ticket deflection?
Serviceaide helps users solve problems on their own without creating a support ticket, supporting first contact resolution at any time of day.
What service areas does Serviceaide support?
Serviceaide acts as an intelligent CoPilot for IT, HR, facilities, and governance, and also offers AISM for service providers and ChangeGear ITSM for enterprise service and support processes.
Is pricing information available?
A Pricing page is linked on the official website, but specific plans, tiers, or pricing details are not clearly published in the provided source snapshot.
Who is Serviceaide designed for?
Serviceaide is designed for enterprise service and support teams, regulated teams, Fortune 100 enterprises, IT, HR, facilities, and governance teams, as well as service providers.

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AIAgentic AIITSMDigital Service ManagementKnowledge ManagementTicket Deflection
言語英語
最終更新日2026年7月16日
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