BoldDesk
PaidAI-powered help desk and customer service software for smarter support
Informações da ferramenta
O que é BoldDesk?
BoldDesk is an all-in-one customer service platform that helps businesses resolve inquiries faster. It combines ticketing, live chat, omnichannel support, a knowledge base for self-service, workflow automation, and generative AI features designed for support teams.
Recursos principais
Ticketing System
Efficient end-to-end ticketing system that helps support teams manage and resolve customer inquiries from start to finish.
Live Chat
Real-time customer support that works on websites or apps so teams can assist visitors instantly.
Omnichannel Inbox
Shared inbox that brings Email, WhatsApp, Instagram, SMS, and Facebook conversations into one place.
Generative AI-Powered Copilot
Intelligent AI assistant that supports teams with automated help and faster ticket handling as part of BoldDesk AI.
AI Agents
Autonomous agents that can resolve tickets independently to reduce manual workload.
AI Actions
Automated workflows powered by AI that handle routine support tasks.
Knowledge Base
Self-service central repository of information that lets customers find answers on their own.
Workflow Automation
Tools to automate repetitive tasks so support teams can save time and stay focused on complex issues.
Contact Management (CRM)
Organize customers and companies while tracking every interaction in one place.
Customization
Flexible options to tailor the help desk software to specific business needs.
Reports & Analytics
Measure and analyze key metrics from your help desk deployment to improve performance.
Mobile Apps
Mobile help desk access that lets teams serve customers from anywhere.
Casos de uso
- #1
Email Ticketing System
Manage customer support through a structured email-based ticketing workflow.
- #2
Shared Inbox Software
Handle multi-channel customer conversations in a single unified inbox.
- #3
Omnichannel Customer Service
Support customers across Email, WhatsApp, Instagram, SMS, and Facebook from one platform.
- #4
Self-Service Knowledge Base
Enable customers to find answers independently through a central information repository.
- #5
AI-Powered Support Automation
Use AI agents, copilot, and actions for autonomous ticket resolution and more efficient support.
- #6
Startup Help Desk
Easy-to-use, feature-rich help desk software built for startups.
- #7
Small Business Ticketing
Affordable ticketing system that scales with company growth.
- #8
Enterprise Support
Enterprise-grade help desk features for large-scale support operations.
Planos de preços
15-day free trial with instant access. Migration offer provides BoldDesk free until the end of the current contract for users switching from Zendesk, Freshdesk or another help desk tool.
Alternativas
Perguntas frequentes
What is BoldDesk?
Does BoldDesk offer a free trial?
What channels does the omnichannel inbox support?
What AI features does BoldDesk include?
Is BoldDesk suitable for startups and enterprises?
Can I migrate from another help desk tool?
Does BoldDesk have mobile apps?
BoldDesk Contato e mídias sociais
- Suporte
- Site:
- Twitter
- Facebook
- Instagram
- YouTube
- LinkedIn
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