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Capacity Conversational AI Software

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The AI platform for every customer interaction

Site:https://capacity.com/conversational-ai-software?company=lumenvox.com
Adicionado em:13 de jul. de 2026
Visitantes mensais:
140.5K
Redes sociais e e-mail:
Conversational AIVoice BiometricsSpeech RecognitionText-to-SpeechCustom AI VoicesAI Agents
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Capacity Conversational AI Software
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Informações da ferramenta

O que é Capacity Conversational AI Software?

Capacity Conversational AI Software is an enterprise AI platform for automating, assisting, analyzing, and engaging customer interactions across voice, chat, SMS, email, and other channels. It offers conversational AI agents, speech recognition, and voice biometrics as a composable platform and components that contact centers and support teams can integrate into their existing stacks to automate interactions, assist human agents in real time, analyze conversations, and engage customers proactively.

Recursos principais

  • Voice Biometrics

    Frictionless authentication using biometric voiceprints with advanced anti-spoofing against playback attacks, synthetic speech, and deepfakes. Supports real-time identity verification and omnichannel use across IVR, mobile apps, and live agent interactions.

  • Text-to-Speech

    Neural speech synthesis that generates clear, natural voices with precise tone and clarity. Includes a multilingual voice library supporting 24+ languages with male and female options, integrates with IVRs and automation tools via gRPC and MRCP APIs, and works natively with Capacity ASR.

  • Speech Recognition

    Deep neural network accuracy that adapts to accents, dialects, and background noise. Enables IVR intelligent call routing based on real-time voice understanding, voice-enabled self-service in IVRs and virtual agents, and deployment on-prem, cloud, hybrid, or SaaS.

  • Custom AI Voices

    Custom AI voice modeling that creates a brand-specific voice from just 15 hours of recorded speech. Features lifelike neural speech synthesis that can laugh, pause, and express emotions, with support for omnichannel deployment and enterprise-grade private voice protection.

  • AI Agents Across Channels

    AI agents for chat, voice, SMS, and email that automate customer interactions and resolve more inquiries across every channel.

  • Real-time Agent Assist

    Tools including real-time agent assist, agent guidance, transcription, and screen recording to empower human agents with the right answers at the right time.

  • Conversation Intelligence and Analytics

    Capabilities such as Auto QA, conversation intelligence, AI CSAT, agent coaching, and interaction summaries that turn conversations into insights for better outcomes.

  • Outbound Campaigns

    Proactive engagement tools for SMS campaigns, voice campaigns, and WhatsApp campaigns to drive conversions and customer loyalty.

Casos de uso

  • #1

    Contact Center Call QA

    Improve call quality and reduce call times using accurate speech recognition technology for higher customer satisfaction and lower operating costs.

  • #2

    Intelligent Voice Assistant

    Deploy voice-enabled self-service and virtual agents for natural speech handling in IVRs to reduce agent workload.

  • #3

    Authentication

    Authenticate users instantly via voice biometrics without passwords, with anti-spoofing and omnichannel security.

  • #4

    Call Coaching

    Use conversation intelligence and agent coaching tools to analyze interactions and improve agent performance.

  • #5

    Email Automation and Tech Support

    Automate email interactions and provide tech support through AI agents and knowledge orchestration.

Melhor para:Contact centersCustomer support teamsSales and marketing teamsHR and operations teamsIT support teamsOrganizations in banking and credit unionsInsurance companiesRetail and ecommerceHealthcareEducationBPO providers

Planos de preços

A pricing page is linked on the site but no specific pricing details, tiers, or models are described in the provided source snapshots.

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Perguntas frequentes

What is Capacity Conversational AI Software?
It is an enterprise AI platform for automating, assisting, analyzing, and engaging customer interactions across voice, chat, SMS, email, and other channels with conversational AI agents, speech recognition, and voice biometrics.
What voice authentication capabilities does it include?
Voice Biometrics enables frictionless authentication using biometric voiceprints with advanced anti-spoofing against playback attacks, synthetic speech, and deepfakes, supporting real-time identity verification across IVR, mobile apps, and live agent interactions.
Does it support custom brand voices?
Yes. Custom AI Voices creates a brand-specific voice from just 15 hours of recorded speech and features lifelike neural speech synthesis that can laugh, pause, and express emotions, with omnichannel deployment and enterprise-grade private voice protection.
What speech technologies are available?
It includes deep neural network speech recognition that adapts to accents, dialects, and background noise, plus neural text-to-speech with a multilingual library supporting 24+ languages and male and female options.
How does it help human agents?
Real-time Agent Assist provides agent guidance, transcription, and screen recording so human agents receive the right answers at the right time, while conversation intelligence tools support Auto QA, AI CSAT, agent coaching, and interaction summaries.
What deployment and channel options does it support?
It works on-premises, cloud, hybrid, or SaaS and supports channels including IVR, web, mobile apps, chat, voice, SMS, email, and WhatsApp.
Who is this platform designed for?
It is built for contact centers, customer support teams, sales and marketing teams, HR and operations teams, IT support teams, and organizations in banking and credit unions, insurance, retail and ecommerce, healthcare, education, and BPO providers.
What integration options are available?
It offers 150+ integrations and works with IVRs and automation tools via gRPC and MRCP APIs, and natively with Capacity ASR.

Capacity Conversational AI Software Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosUnknown
CategoriaFerramentas de Negócios
Tags
Conversational AIVoice BiometricsSpeech RecognitionText-to-SpeechCustom AI VoicesAI Agents
IdiomaInglês
Última atualização16 de jul. de 2026
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