ChatBot Live
UnknownAI chatbot and live-chat support for automated customer service
Informações da ferramenta
O que é ChatBot Live?
ChatBot Live combines an AI chatbot with LiveChat human-agent assistance. It helps businesses automate customer support, answer questions, use customer context, and transfer conversations to live agents when additional help is needed.
Recursos principais
AI chatbot and live-chat combination
Combines AI-powered chatbot support with LiveChat assistance from human agents.
Custom AI training
Configures the AI chatbot with business data, custom instructions, and information from a knowledge repository.
Live-agent transfers
Transfers conversations to live agents when customers need additional assistance.
Customer data and chat context
Uses customer details, website behavior, past tickets, and chat history to provide contextual responses.
Workflow automation
Supports custom workflows and automated customer-service tasks, including order management and processing data in external platforms.
AI help desk tickets
Provides AI help desk ticket functionality and ticket summaries.
Multilingual chatbot
Supports publishing a multilingual chatbot for website visitors in different locations.
Desktop application
Offers a Text App for desktop.
Casos de uso
- #1
Customer support automation
Provides automated responses to customer questions and escalates conversations to live agents when required.
- #2
Sales assistance
Automates sales and customer-service interactions using an AI agent and customer context.
- #3
Website visitor engagement
Uses a chat widget to support website visitors.
- #4
Repetitive task handling
Automates repetitive support tasks and can manage orders and customer data in external platforms.
- #5
Multilingual customer service
Enables customer interactions through a multilingual website chatbot.
Planos de preços
The official source mentions a free 14-day trial with no credit card required, but does not clearly publish subscription pricing or billing details.
Alternativas
Perguntas frequentes
What is ChatBot Live?
Can ChatBot Live transfer conversations to human agents?
Can the AI chatbot be customized?
Does ChatBot Live support multilingual chatbots?
Which platforms and integrations are supported?
Does ChatBot Live offer a free trial?
How can customers contact the company?
ChatBot Live Contato e mídias sociais
- EmpresaText
- Endereço101 Arch Street, 8th Floor, Boston, Massachusetts, 02110, US
- E-mail de suporte
- Suporte
- Site:
- Twitter
- Facebook
- YouTube
- LinkedIn
- GitHub
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