Chatling
FreeAI customer support across web and messaging channels
Informações da ferramenta
O que é Chatling?
Chatling is an AI customer service platform that deploys support agents across websites, WhatsApp, Instagram, Telegram, and Messenger. It helps answer repetitive questions, qualify leads, and hand conversations to human agents when needed.
Recursos principais
AI customer support agents
Answer customer questions and resolve repetitive support requests with AI-powered responses.
Human handoff
Transfer conversations to a support team with the full conversation context when the AI cannot resolve an issue.
Omnichannel support
Deploy an AI agent across a website, WhatsApp, Instagram, Telegram, and Messenger from one unified inbox.
Lead capture and qualification
Capture leads, answer product questions, and qualify prospects through automated conversations.
Knowledge base synchronization
Sync website content, documentation, help center content, and other data sources to provide up-to-date answers.
Multilingual support
Understand and respond to customers in more than 80 languages, with the feature section stating support for over 85 languages.
Live chat
Let teams chat directly with customers, collaborate, and resolve issues from one place.
Reports and analytics
Track support performance, identify trends, and review customer questions.
Customer satisfaction measurement
Send a CSAT survey after each chat to measure customer satisfaction.
Conversation summaries
Generate an AI summary when a chat is handed off so the support team can review the conversation context quickly.
AI model selection
Switch between AI models to balance accuracy, speed, and cost.
Casos de uso
- #1
Automated customer support
Answer repetitive customer questions and reduce the support workload.
- #2
After-hours support
Provide customer assistance outside the support team's working hours.
- #3
Lead generation
Capture and qualify prospects through automated conversations.
- #4
Multilingual customer service
Support customers across multiple languages through automated conversations.
Planos de preços
A free plan is available, and no credit card is required to get started. Further pricing details are not clearly published in the provided source facts.
Alternativas
Perguntas frequentes
What is Chatling?
Which channels does Chatling support?
Can Chatling hand conversations to human agents?
Can Chatling capture and qualify leads?
Does Chatling support multiple languages?
Does Chatling offer a free plan?
Chatling Contato e mídias sociais
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