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Delighted

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Discontinued customer feedback software now represented by Qualtrics with AI-assisted voice-of-customer capabilities

Site:https://delighted.com/
Adicionado em:13 de jul. de 2026
Visitantes mensais:
331.4K
customer feedbackvoice of customersurvey softwareAI feedback analysisexperience managementdiscontinued
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Delighted
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Informações da ferramenta

O que é Delighted?

Delighted was customer feedback software for collecting, analyzing, and acting on customer feedback across the customer journey through voice-of-customer workflows. It is no longer available; Qualtrics now represents the same fast and easy feedback collection plus AI capabilities for voice-of-customer programs.

Recursos principais

  • Multi-channel feedback collection

    Collects customer feedback from digital experiences, contact center calls, IVR, chat, SMS, email, social media, and review sites in one voice-of-customer platform.

  • Survey and mention unification

    Unifies solicited customer surveys with unsolicited customer mentions.

  • AI-assisted feedback analysis

    Uses AI capabilities and Qualtrics Assist to surface insights from unstructured feedback and support natural-language questions with quantified insights.

  • Intelligent digital intercepts

    Deploys digital intercepts with real-time friction detection.

  • Conversational feedback

    Supports conversational feedback intended to increase the detail captured from respondents.

  • Social monitoring

    Monitors Facebook and Instagram for brand and competitor trends.

Casos de uso

  • #1

    Voice-of-customer programs

    Collect, analyze, and act on customer feedback across the entire customer journey.

  • #2

    Customer insight analysis

    Surface themes and quantified insights from large volumes of open-text and unstructured feedback.

  • #3

    Brand and competitor monitoring

    Monitor social platforms for brand and competitor trends.

Melhor para:Organizations running voice-of-customer programsCustomer experience teamsBusinesses collecting customer feedback across multiple channels

Planos de preços

The official snapshot does not provide pricing information.

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Perguntas frequentes

Is Delighted still available?
No. The official source states that Delighted is no longer available. Qualtrics offers the same fast and easy feedback collection plus AI capabilities.
What was Delighted used for?
Delighted was customer feedback software used to collect, analyze, and act on customer feedback across the customer journey through voice-of-customer workflows.
What feedback channels did Delighted support?
It collected feedback from digital experiences, contact center calls, IVR, chat, SMS, email, social media, and review sites.
Does Delighted include AI features?
Through its representation by Qualtrics, AI capabilities and Qualtrics Assist help surface insights from unstructured feedback and answer natural-language questions with quantified insights.
Is pricing for Delighted published?
Pricing information is not clearly published by the official source.

Delighted Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosUnknown
CategoriaFerramentas de Negócios
Tags
customer feedbackvoice of customersurvey softwareAI feedback analysisexperience managementdiscontinued
IdiomaInglês
Última atualização16 de jul. de 2026
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