Desku
UnknownAI-powered customer service platform with unified inbox, helpdesk, live chat, no-code chatbot, and omnichannel support for startups and small businesses.
Informações da ferramenta
O que é Desku?
Desku is an all-in-one AI customer support platform that unifies chat, email, social messages, and tickets into a single inbox. It helps startups, SaaS teams, ecommerce brands, and online-first businesses automate repetitive queries with no-code chatbots and workflows while providing live chat, helpdesk ticketing, and omnichannel support.
Recursos principais
AI Chatbot Platform
No-code AI chatbot that learns from FAQs and support tickets to reply instantly across chat, email, and social, automating up to 70% of repetitive support with drag-and-drop conversational flows.
HelpDesk Ticketing System
Unified helpdesk that lets teams track, assign, and resolve customer requests from one place with centralized inbox, team collaboration via notes and mentions, and real-time status tracking.
Live Chat Solution
Real-time live chat that integrates with store, app, or website to engage visitors instantly, with AI suggestions for faster responses and conversion-focused conversations.
OmniChannel Support
Unifies email, WhatsApp, social messages, and live chat into one inbox with consistent history, tone, and smooth handoff between chatbots and human agents.
Customer Experience Analytics
Real-time dashboards and reports that track ticket volume, response times, sentiment, and agent performance to identify trends and improve customer satisfaction.
Customer Retention Automation
Automated workflows and triggers for follow-ups, surveys, feedback requests, and loyalty messages based on customer behavior to reduce churn and increase lifetime value.
Knowledge Base
Step-by-step guidance and no-code resources covering setup to advanced automation for teams needing quick answers and self-service support documentation.
Unified Inbox and Shared Inbox
Single smart inbox powered by AI that brings chat, email, and social conversations together for team collaboration without switching tools.
Casos de uso
- #1
Automate repetitive customer support
Use no-code AI chatbots trained on FAQs, knowledge base, and tickets to handle up to 70% of routine queries across channels so teams focus on complex issues.
- #2
Unify multichannel customer conversations
Bring email, live chat, WhatsApp, and social messages into one dashboard for consistent responses, full history, and faster resolution without tool-switching.
- #3
Improve support for ecommerce and online stores
Engage website and app visitors with live chat, automate order and FAQ responses, and convert conversations into sales while retaining customers through automated follow-ups.
- #4
Scale support operations for growing teams
Launch AI helpdesk and automation in minutes for startups scaling from small teams to multi-agent operations with collaboration, analytics, and cloud-based workflows.
Planos de preços
Free 14-day trial available with no credit card required. Marketed as startup-friendly and affordable pricing that delivers enterprise-level capabilities at a fraction of the cost of tools like Intercom or Zendesk.
Alternativas
Perguntas frequentes
What is Desku?
Who is Desku designed for?
Does Desku offer a free trial?
What channels does Desku support?
Can I create chatbots without coding?
What analytics does Desku provide?
Desku Contato e mídias sociais
- EmpresaDesku.io
- Endereço8 The Green B, Dover, Delaware, 19901, United States
- E-mail de suporte
- Suporte
- Site:
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- LinkedIn
Comentários
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