Gorgias
FreemiumConversational AI platform and unified helpdesk for ecommerce brands that automates support and drives sales from customer conversations.
Informações da ferramenta
O que é Gorgias?
Gorgias is a conversational AI platform and unified helpdesk for ecommerce brands. It helps brands turn customer conversations into revenue by combining an AI Agent and helpdesk in one platform to automate routine support, engage shoppers, and personalize interactions across channels with full store context.
Recursos principais
AI Agent
AI teammate trained on the brand that sells, supports, and engages customers 24/7, including a Support Agent that can resolve a large share of inquiries automatically and a Shopping Assistant that engages shoppers like a top sales rep.
Unified Helpdesk
One central omnichannel inbox for every customer conversation with live Shopify data and full customer context built into each ticket.
Omnichannel Messaging
Handles email, chat, SMS, WhatsApp, Instagram, and Facebook in one view, plus voice/phone support from the helpdesk.
Native Shopify Integration
Pulls order, customer, and product data into conversations without leaving the ticket, with in-conversation actions such as cancel, discount, or upsell.
Proactive Engagement and Recommendations
Engages shoppers at the right moment with product recommendations, product education, and proactive assistance across the shopping journey.
Integrations Ecosystem
Connects to major ecommerce platforms and 100+ apps including preferred integrations such as Loop Returns, Yotpo, Recharge, Bloomreach, Attentive, and others out of the box, with developer docs for custom integrations.
Revenue Attribution and Agent Coaching
Reports how much revenue support conversations drive and provides proactive real-time AI coaching tips to help human agents improve.
Casos de uso
- #1
Proactive product discovery assistance
Speed up product discovery and style guidance by proactively offering shoppers help during browsing, such as styling homes or finding the right gear.
- #2
Gift and product recommendations
Guide shoppers to the right gift or product even when they are unsure, using conversational recommendations.
- #3
Product education through the purchase journey
Support customers with product knowledge from discovery to checkout so they can make informed buying decisions.
- #4
Loyal customer retention and replacements
Retain loyal customers by helping them find replacements for discontinued favorites.
- #5
Automated routine support with human escalation
Automate a large portion of support inquiries while handing off seamlessly to human agents with full context when needed.
- #6
Ecommerce revenue-driving conversations
Turn browsers into buyers and drive measurable revenue growth from support and sales conversations for ecommerce brands.
Planos de preços
Site offers free signup and free trial messaging along with Discover pricing and Book a demo options; detailed paid plan structure is not specified in the provided snapshots.
Alternativas
Perguntas frequentes
What is Gorgias?
What does the Gorgias AI Agent do?
Which messaging channels does Gorgias support?
Does Gorgias integrate with Shopify?
What ecommerce platforms does Gorgias work with?
Is Gorgias free to try?
Gorgias Contato e mídias sociais
- Suporte
- Site:
Comentários
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