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klink.cloud

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Unified customer experience platform for omnichannel conversations, telephony, AI agents, and support operations

Site:https://klink.cloud/
Adicionado em:13 de jul. de 2026
Visitantes mensais:
51.7K
Redes sociais e e-mail:
contact centeromnichannel supportAI customer supporttelephonyunified inboxcustomer experience
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klink.cloud
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Informações da ferramenta

O que é klink.cloud?

klink.cloud is a unified contact center platform that centralizes and automates customer conversations across voice and non-voice channels. It brings together omnichannel messaging, telephony, AI agents, workflows, case management, and analytics so teams can manage customer support and engagement in one place.

Recursos principais

  • Omnichannel unified inbox

    Manage live chat and messaging channels in one unified inbox.

  • Telephony

    Manage inbound and outbound calls in one unified platform.

  • AI customer support agent

    Automate customer support conversations with AI agents, workflows, API actions, and human handoff.

  • Transactional chatbot

    Automate transactional processes through a chatbot to reduce human agent workload.

  • Conversation routing

    Automatically assign conversations to team members using keywords, customer type, language, VIP status, and other customer profile details.

  • Conversation recording and tracking

    Centralize conversations, automatically record every call, and track team performance.

  • Case management

    Track customer interactions across channels with first response time, SLA, business hours, resolution time, waiting time, sentiment, CSAT, tags, custom fields, and unified customer profiles.

  • Analytics and reports

    Provide real-time analytics on customer interactions, agent performance, and operational metrics across channels.

  • Virtual phone numbers and SIP connectivity

    Provide worldwide virtual phone numbers and support connecting existing numbers or SIP trunks through a BYOC option.

Casos de uso

  • #1

    Customer support help desk

    Manage omnichannel customer support tickets.

  • #2

    Inbound customer service

    Manage high-volume inbound calls.

  • #3

    Outbound sales dialer

    Support outbound cold-calling sales operations.

  • #4

    In-house contact center

    Provide an all-in-one solution for voice and non-voice customer support teams.

  • #5

    AI live chat

    Automate live chat support around the clock.

  • #6

    Appointment booking

    Automate appointment bookings across messaging channels.

  • #7

    BPO and contact centers

    Support multiple clients across voice and non-voice channels.

  • #8

    Digital customer engagement

    Provide unified customer service and digital engagement solutions.

Melhor para:Customer support teamsContact centersBPOs and outsourcing providersSales teamsRetail and ecommerce businessesInsurance companiesHealthcare organizationsB2B SaaS companiesBanking and financial services organizationsDigital agencies

Planos de preços

The official source advertises "Try for FREE" and "No credit card required" but does not clearly publish a complete pricing model.

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Perguntas frequentes

What is klink.cloud?
klink.cloud is a unified customer experience and contact center platform for managing omnichannel conversations, telephony, AI agents, workflows, and customer support operations in one place.
What channels does klink.cloud support?
It supports live chat and messaging channels in a unified inbox, plus inbound and outbound telephony, with integrations that include WhatsApp, Messenger, Gmail, Shopify, WhatsApp Business, and Viber for Business.
Does klink.cloud include AI agents?
Yes. It offers an AI customer support agent and transactional chatbot that can automate conversations and processes with workflows, API actions, and human handoff.
Can teams track calls and performance?
Yes. The platform centralizes conversations, automatically records every call, and provides tracking for team performance along with real-time analytics and reports.
Does klink.cloud support virtual phone numbers?
Yes. It provides worldwide virtual phone numbers and supports connecting existing numbers or SIP trunks through a BYOC option.
Who is klink.cloud built for?
It is suited for customer support teams, contact centers, BPOs, sales teams, retail and ecommerce businesses, insurance, healthcare, B2B SaaS, banking and financial services, and digital agencies.
Is pricing clearly published?
A free trial is advertised with no credit card required, but a complete overall pricing model is not clearly published by the official source.

klink.cloud Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosUnknown
CategoriaFerramentas de Negócios
Tags
contact centeromnichannel supportAI customer supporttelephonyunified inboxcustomer experience
IdiomaInglês
Última atualização16 de jul. de 2026
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