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Chat Summary

Paid
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AI-powered summaries and insights for LiveChat conversations.

Site:https://www.livechat.com/marketplace/apps/chat-summary
Adicionado em:13 de jul. de 2026
Visitantes mensais:
2.0M
Redes sociais e e-mail:
AI chat summariesCustomer supportLiveChatSentiment analysisConversation insightsChat reporting
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Chat Summary
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Informações da ferramenta

O que é Chat Summary?

Chat Summary is a LiveChat marketplace app that uses OpenAI technology to generate concise summaries and conversation insights from chat transcripts.

Recursos principais

  • AI chat summaries

    Generates precise, comprehensive summaries from LiveChat transcripts using OpenAI natural language processing technology.

  • Automated summary generation

    Creates summaries automatically when chats are archived or selected tags are applied. Summaries can also be generated manually from the Details section.

  • Sentiment analysis

    Analyzes the sentiment and emotional tone of chat conversations.

  • Keyword and key-point extraction

    Extracts keywords, key points, and critical insights from chats.

  • Agent feedback

    Provides actionable feedback intended to help agents improve performance and customer interactions.

  • Centralized reporting

    Provides a reports section with generated summaries, chat and thread IDs, and full chat transcripts.

Casos de uso

  • #1

    Conversation review

    Review archived chat conversations through generated summaries and full transcript details.

  • #2

    Agent performance improvement

    Use extracted insights and agent feedback to improve customer interaction quality.

  • #3

    Customer sentiment monitoring

    Identify the emotional tone and key discussion points in customer chats.

  • #4

    Chat reporting

    Track generated summaries together with chat and thread identifiers in a centralized reports section.

Melhor para:LiveChat usersCustomer support teamsCustomer service agentsSupport managers

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Perguntas frequentes

What is Chat Summary?
Chat Summary is a LiveChat marketplace app that uses OpenAI technology to create summaries and insights from LiveChat chat transcripts.
What does Chat Summary analyze?
The app can analyze chat transcripts for summaries, sentiment, keywords, key points, and critical insights.
Can summaries be generated automatically?
Yes. Chat Summary can generate summaries when a chat is archived or when selected tags are applied. A summary can also be generated manually from the Details section.
Does Chat Summary include reporting?
Yes. Its reports section includes generated summaries, chat IDs, thread IDs, and full chat transcripts.
How much does Chat Summary cost?
The listed price is $5 per month per agent. The listing also states that users can start with 10,000 free tokens.
Which platform does Chat Summary work with?
The official listing states that Chat Summary works with LiveChat. Support for other chat platforms is not clearly published by the official source.

Chat Summary Contato e mídias sociais

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Informações da ferramenta

Modelo de preçosPaid
CategoriaEscrita
Tags
AI chat summariesCustomer supportLiveChatSentiment analysisConversation insightsChat reporting
IdiomaInglês
Última atualização16 de jul. de 2026
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